Sophie Ruddy
Brandy Hill,NSW
Summary
Results driven Retail Store Manager with over 8 years experience in the customer service industry, seeking to leverage strong leadership and interpersonal skills to excel in a support role. Proven ability to mange teams and exceed sales targets, now eager to apply these talents to provide exceptional support and assistance to clients.
Overview
9
9
years of professional experience
Work History
Retail Area Manager (6-Month Contract)
Factorie
01.2023 - 06.2023
- Virtually managed 7 Store Managers and their teams across South Australia, Tasmania, and the Northern Territory.
- Conducted weekly development connects via Teams with each store to help Managers/Assistant Store managers grow and develop in their roles.
- Recruited, interviewed, and hired talented Managers and casual team.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Store Manager
Factorie (Flagship)
06.2021 - 01.2023
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and developed multiple Store Managers ensuring success in their new roles, while also training all new teams on multiple experience levels for new store openings.
- Care-took State/Area Management duties for a total of 5 months while in this position. During this time I oversaw and managed the performance of 8 store managers and their teams.
Store Manager
Factorie
01.2021 - 06.2021
- New store opening - assisted in recruiting, hiring and training of team members.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult conversations.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Valleygirl Megastore
06.2020 - 01.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
Store Manager
Valleygirl
08.2019 - 03.2020
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control, cash control and store opening and closing procedures.
Retail Assistant/2IC Manager
Valleygirl Megastore
10.2016 - 08.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Onboarded new employees with training and new hire documentation.
Retail Assistant
TEMT
11.2015 - 10.2016
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and build baskets on the floor
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
Front Counter Cashier
Hungry Jacks
02.2014 - 11.2015
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used POS system to enter orders, process payments and issue receipts.
Education
Bachelor of Nursing -
University of Newcastle
Newcastle, NSW11.2026
Diploma of Beauty Therapy -
The Mask Academy
Newcastle, NSW12.2016
Diploma of Specialist Makeup Services -
The Mask Academy
Newcastle, NSW12.2014
Skills
- Recruitment and Hiring
- Budget Control
- Team Leadership
- Decision Making
- Staff Scheduling
- Payroll Administration and Timekeeping
References
References available upon request
Timeline
Retail Area Manager (6-Month Contract)
Factorie
01.2023 - 06.2023
Store Manager
Factorie (Flagship)
06.2021 - 01.2023
Store Manager
Factorie
01.2021 - 06.2021
Store Manager
Valleygirl Megastore
06.2020 - 01.2021
Store Manager
Valleygirl
08.2019 - 03.2020
Retail Assistant/2IC Manager
Valleygirl Megastore
10.2016 - 08.2019
Retail Assistant
TEMT
11.2015 - 10.2016
Front Counter Cashier
Hungry Jacks
02.2014 - 11.2015
Bachelor of Nursing -
University of Newcastle
Diploma of Beauty Therapy -
The Mask Academy
Diploma of Specialist Makeup Services -
The Mask Academy
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