Sophie Sawyer
Brisbane,QLD
Summary
Dedicated and results-driven Practice Manager with over 10 years of extensive experience in healthcare management, specialising in the dental industry. Adept at optimising operational efficiency, enhancing patient satisfaction, and driving revenue growth. Seeking a challenging leadership role where I can leverage my skills and knowledge to contribute to the success of a progressive dental practice.
Overview
10
10
years of professional experience
Work History
Practice Manager
Kedron Dental Centre
03.2016 - Current
- Provided leadership to a dental practice with a focus on exceptional patient care and operational efficiency
- Implemented efficient scheduling and patient flow strategies, resulting in a reduction in patient wait times and improved patient satisfaction.
- Developed and maintained a comprehensive employee training program, resulting in a highly skilled and motivated team.
- Increased practice revenue by 15% through effective marketing strategies, including working with a diverse range of Health fund companies and patient referral programs.
- Oversaw financial management, including budgeting, billing, and accounts receivable.
- Implemented electronic health record (EHR) system, streamlining patient record management and enhancing data security.
- Conducted regular staff meetings and performance reviews, fostering a culture of continuous improvement and professional development.
- Resolved patient complaints and concerns in a timely and empathetic manner, preserving the practice's reputation and patient loyalty.
- Implemented an effective recall system that led to a 10% increase in patient retention and contributed to practice growth.
- Managed dental supplies and equipment and reducing operational costs.
- Developed and maintained practice policies and procedures manuals, ensuring staff adherence to best practices.
- Led efforts to improve infection control protocols, ensuring patient safety and regulatory compliance.
Dental Assistant/Dental Treatment Coordinator
Kedron Dental Centre
11.2013 - 03.2016
- Provided chairside assistance to dentists during various dental procedures, maintaining high standard of infection control and sterilisation.
- Took and developed traditional and digital radiographs (X-rays), ensuring diagnostic quality and minimal radiation exposure.
- Prepared and organised treatment rooms, ensuring the availability of necessary instruments and supplies.
- Maintained accurate patient records, including treatment plans, progress notes, and consent forms.
- Collaborated with Front office staff to schedule appointments and coordinate patient arrivals and departures.
- Supported the dentist in discussing treatment plans and financial arrangements with patients.
- Explained treatment options, procedures, and associated costs to patients, ensuring they fully understood their recommended care plans.
- Managed appointment scheduling and follow-up communication with patients to ensure treatment plan adherence.
- Resolved patient inquiries, concerns, and complaints in a professional and empathetic manner, fostering patient satisfaction and trust.
Education
Diploma of Practice Management - Practice Management
05.2019
Professional Development Studies;
- Mastering Practice Ownership(Prime Practice, 2022)
- learned how to boost practice production with an enhanced patient experience-understanding data to help drive financial outcomes -leadership skills to engage the team
- Dental Growth Summit (Dr Jesse Green, 2023)
Cert III Dental Assisting - Dental Assisting
04.2015
Skills
- Communication and Teamwork
- Dental Practice Management
- Team Leadership and Development
- Financial Management and Budgeting
- Patient Satisfaction Enhancement
- Marketing and Promotion
- Electronic Health Records (EHR) Systems
- Regulatory Compliance (ADA Accreditation)
- Conflict Resolution and Problem-Solving
- Supply Chain and Inventory Management
- Strategic Planning and Decision-Making
References
References:
Dr Mark Stanton
(Previous owner of Kedron Dental Centre)
0405561049
Shannon Thompson
Colleague
0420 875 620
Dr Jayant Wodeyar
Associate Dentist
0409 618 307
Timeline
Practice Manager - Kedron Dental Centre
03.2016 - Current
Dental Assistant/Dental Treatment Coordinator - Kedron Dental Centre
11.2013 - 03.2016
Tafe Digital - Diploma of Practice Management, Practice Management
Australian Dental Association - Cert III Dental Assisting , Dental Assisting
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