Sophie Seymour
Kununurra,WA
Summary
I am a hard working and driven individual who isn’t afraid to face challenges . I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do. I have 4 years of experience in customer services and is still attending year 11. Will be free for after school hours and work-placement shifts through school hours.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Callum, Glen
09.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
East Kimberly College
Kununurra, WASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Scheduling
- Follow-up skills
- Call Management
- Appointment Scheduling
- Team Development
- Assertiveness
- Service Upselling
Timeline
Customer Service Representative
Callum, Glen
09.2020 - Current
East Kimberly College
Similar Profiles
Obinna Hansel Jnr MbaziObinna Hansel Jnr Mbazi
Sales Specialist at Glen Callum Associates LtdSales Specialist at Glen Callum Associates Ltd
Stephanie SmithStephanie Smith
Mother at Smith family Ellie 14 Callum 10 Ava 4 Jake 2Mother at Smith family Ellie 14 Callum 10 Ava 4 Jake 2
Kay WightKay Wight
Private Patient Liaison at Peter Mac Callum Cancer CentrePrivate Patient Liaison at Peter Mac Callum Cancer Centre
Ciliani Renata BaniCiliani Renata Bani
Housekeeping Room Attendant at PuHousekeeping Room Attendant at Pu
Sanjeev KumarSanjeev Kumar
Housekeeping Room Attendant at kimberley Grande ResortHousekeeping Room Attendant at kimberley Grande Resort