Sophie Shortis
Melbourne
Summary
Experience in customer service and working with customers in a positive, calm manner. Alongside experience in food service and safe food handling practices, I can prepare food safely and efficiently. I have a strong desire and capability to learn new skills, and the ability to actively listen, and I am eager to learn new skills as quickly as I can. I can be quite nervous when working with new people, but I have the desire to build new relationships and exhibit positive communication and teamwork skills in the workplace. I am a motivated and hard worker who is always willing to accept new jobs and become trained in a variety of rolls.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer/Food Service Team Member
KFC
Melbourn
06.2022 - Current
- Cleaned tables, chairs, counters and floors after each shift.
- Maintained professional demeanor during interactions with customers and co-workers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Prepared workstations with ingredients and tools to increase efficiency.
- Operated the cash register efficiently during peak business hours.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Controlled portion sizes and garnishing to optimize cost controls.
- Communicated effectively with fellow team members to ensure smooth operations of the restaurant.
- Maintained safe food handling practices to prevent germ spread.
- Packaged and bagged cooked food and prepared items.
Education
High School Diploma -
Officer Secondary Collage
Officer, VICSkills
- Food safety
- Time management
- Problem solving
- Active listening
- Multitasking Abilities
- Calm under pressure
- Customer service
Languages
English
Full Professional
Affiliations
Studying Year 12
I played numerous sports
Certification
- RSA certified
References
References available upon request.
Timeline
Customer/Food Service Team Member
KFC
06.2022 - Current
High School Diploma -
Officer Secondary Collage
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