SOPHIE SIMS

• End to end recruitment for Office Support roles, with a focus on permanent positions in the private sector
• Strategise talent attraction and source suitable candidates through database searches, referrals and applications
• Meet with external hiring managers to discuss job briefs and negotiate fees
• Review resumes and interview candidates to evaluate suitability for client vacancies
• Generate business development opportunities, cold call prospective clients, identify leads and proactively market candidates
• Compose targeted marketing content for client and candidate email campaigns
• Write position descriptions and advertisements for job boards
• Consult with candidates on career direction, resume feedback and interview preparation
• Coordinate interviews for candidates and hiring managers
• Achieve monthly financial targets and KPIs
• Train new starters through both one-on-one and group training sessions
• Organise background checks and conduct references
• Communicate offers and close deals to finalise recruitment

Achievements

• Promoted from Associate to Consultant after first 6 months, to Senior Consultant 9 months later, then Section Manager 12 months later
• Achieved personal best of $50,510 in one month
• Generated $239,567 in fees for 2022-2023 financial year, resulting in 48% growth from the previous year

• Provided administrative and operational support including telephony, clerical, procedural and information technology duties
• Provided front line customer service for clients, identified their needs and directed to appropriate service channel
• Accurately recorded client data in preparation for clinician assessment
• Managed schedules, booked appointments and processed referrals
• Engaged with and provided support to clients in distress, identified escalated cases and managed appropriately
• Supported ongoing quality improvement, provided feedback on new procedures and identified process development opportunities for leadership
• Monitored social media

Achievement

• Undertook Acting Team Leader role for two weeks with duties including phone data reporting, providing feedback to staff, creating schedules, completing employee inductions and phone queue management

• Greeted customers and built rapport
• Used active listening and to understand customer needs
• Styled customers and made product recommendations, assisted with size selections
• Visual merchandising, selected outfits for mannequins and window displays
• Met and exceeded sales targets with my team and individually made frequent “super sales” i.e., sales over $500
• Remained up-to-date with new product knowledge and fashion industry trends
• Answered phone enquiries and resolved customer complaints
• Undertook managerial duties when required

• Wrote and scheduled engaging social media content
• Developed marketing plan for an upcoming theatre show
• Liaised with media representatives to organise promotional opportunities for upcoming production Neon Tiger, created media kits
• Collaborated with in-house designer to create aesthetic show programme for Neon Tiger
• Undertook Production Assistant and Talent Runner duties for 2019 season photo and video shoot
• Assisted with the launch of La Boite’s new website, proofed copy