Sophie Smith
Melbourne,Vic
Summary
In this job I can offer a great work ethic and a positive attitude. I thrive on customer relations and creating a great customer experience. I have 4 years experience working full time in a range of different jobs/environments. I have worked with MS Excel, AX dynamics, Flex cube, Outlook, and Share Point. I am a fast and independent learner. My preferred workplace would challenge me, and always have the opportunity to learn more. I work well with all ages and personalities. I have excellent verbal and written vocabulary skills. The job I am looking for will be long term and permanent. I will be moving to Melbourne from Dunedin NZ, in October 2023. My available start date is the 16th of October.
Overview
5
5
years of professional experience
Work History
Senior Support Services Officer
Unity Money Credit Union
11.2021 - 09.2023
- Managing deceased estates nationwide
- Daily processing of Direct Credits and Debits
- Overview team responsibilities and scheduling weekly meetings
- Approve leave & time sheets
- Monthly data collection and reporting
- Covering Inbox's relating to different areas
- Government Requests for information
- Processing insurance claims
- Phone calls
- Training staff in programs and processes
- Problem solving
Accounts receivable officer
Southern Hospitality Ltd.
03.2021 - 10.2021
- Front line phone calls
- Enquiries inbox & Accounts receivable inbox
- Invoicing
- Correcting broken sales orders and finding solutions.
- Processing Merchant fees
- Commission splits for VSR's
- Branch banking
- Maintain account accuracy by reviewing and reconciling checks monthly.
- Manage current Finance company.
- Bank statements.
- Experience in excel, AX Dynamics, Share point, Outlook, Company help desk.
- Remittances.
Retail Assistant
Taking shape
03.2021 - 06.2021
- Exceptional customer service
- Phone enquiries.
- Inter store transfers.
- Phone orders.
- Styling
Retail Assistant
H&J Smiths
07.2019 - 01.2021
- High level of customer service
- Phone calls
- Inter store transfers
- Styling
- Fitting
- Worked over all departments
Accounts Receivable Officer
Southern Hospitality Ltd.
11.2018 - 06.2019
- Phone calls regarding accounts.
- Allocating money on to customers accounts.
- Emails.
- Remittances.
- Bank pages.
- Reconciliation of accounts.
- Freight credits.
- Credit & recharges.
Education
Diploma - Applied Management
Otago Polytechnic
Dunedin, OTA12.2020
High School Diploma -
Kavanagh College
Dunedin, OTA11.2017
Skills
- Pride in appearance
- Professional verbal and written skills
- Customer service
- Administration
- Accounts receivable
- Front line service
- Positive & Welcoming
- Excel & Word
- Sharepoint
- Phone calls
- Meeting key SLAs
- Reconciliation
- Allocation
- Deceased Estates
- Team Management
- Innovative thinking
References
Provided on request
Timeline
Senior Support Services Officer
Unity Money Credit Union
11.2021 - 09.2023
Accounts receivable officer
Southern Hospitality Ltd.
03.2021 - 10.2021
Retail Assistant
Taking shape
03.2021 - 06.2021
Retail Assistant
H&J Smiths
07.2019 - 01.2021
Accounts Receivable Officer
Southern Hospitality Ltd.
11.2018 - 06.2019
Diploma - Applied Management
Otago Polytechnic
High School Diploma -
Kavanagh College
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