Sophie Smith
NSW
Summary
Motivated and eager to learn! I always looking to further my skills within the health industry, business and marketing. I am quick to pick up any job and do my hardest to pay attention to every detail to improve myself and for my employer so that my customers have the best experience. I work well as a part of a team and independently.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Secretary
Dr Jackie Andrews Specialist Community Pediatrician
01.2023 - Current
- Currently working as the medical secretary, managing the clinic in Goonellabah and multiple outreach clinics in the north coast.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing calendars for multiple physicians.
- Streamlined office communications by promptly answering phone calls, routing messages, and providing accurate information to patients.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Supported physicians in delivering optimal care by accurately transcribing medical orders and maintaining up-to-date documentation.
- Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
Main Receptionist, Administration Officer, Personal Assistant
Community Mental Health at Lismore Base Hospital
01.2022 - 12.2023
- Worked as the main receptionist, administration officer, and personal assistant to the office manager of Mental Health.
- Contributed to office efficiency by accurately filing documents, sorting mail, and updating contact lists regularly.
- Assisted team members with various administrative tasks to ensure smooth workflow throughout the office.
- Maximized resource utilization by ordering supplies in bulk at cost-effective prices while minimizing waste where possible.
- Maintained up-to-date knowledge of company policies, procedures, products/services offered to effectively assist incoming callers or visitors with their questions or concerns.
- Assisted in the onboarding process for new employees by providing office tours, answering questions, and directing them to relevant resources within the company.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Technical Assistant and Specimen Receptionist
NSW Health Pathology Laboratory
01.2022 - 01.2023
- Worked as a technical assistant and specimen receptionist.
- Facilitated effective communication between technical and non-technical staff members by translating complex concepts into easily understandable terms.
- Transferred computer files between programs.
- Fielded user queries and service requests to promptly address issues.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
Customer Stylist and Fitting Specialist
Bras n Things
01.2019 - 12.2023
- Among my roles are many administration duties as well as customer membership sign ups recording and driving store KPI’s, ordering stock and receiving for distribution, face to face sales with customers and leading other team members.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Boosted sales through effective upselling of complementary clothing items and accessories.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Collaborated with fellow stylists to create visually appealing store displays that attracted customers and showcased merchandise effectively.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
Night Shift Supervisor
Henry Rous Tavern
01.2019 - 10.2021
- Enhanced team efficiency by implementing streamlined processes and procedures for night shift operations.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Increased productivity by effectively delegating tasks and monitoring progress throughout the night shift.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Streamlined order processing by implementing efficient systems and procedures within the department.
Education
Business And Leadership
TAFE New South Whales
Lismore Commercial Cookery Cert III
WSI
Sydney, NSWManual Handling
Local Health District -Hedi Training Services
Lismore, NSWArmed Robbery And Money Laundering Course
Online
Ballina, NSWTab And Gambling Training
TAB Online
Ballina, NSWHealth Administration And Health Rostering
Local Health District -Hedi Training Services
Lismore, NSWWork Health And Safety Training
Local Health District -Hedi Training Services
Lismore, NSWCPR And First Aid
Local Health District -Hedi Training Services
Lismore, NSW12.2023
Beauty And Business
Australian Beauty Academy
Online11.2023
Working With Childerns Check
RTO NSW
Lismore, NSW2023
Current Police And Crimmel Check
Local Police
Lismore, NSW2023
High School Diploma -
Casino High School
Casino, NSW2014
Skills
- Medical Office Management
- Administrative support experience
- Critical thinking abilities
- Strong organizational skills
- Database Administration
- Patient Scheduling
- Transcription
- Medical Records Management
- Clinical Support
- Telephone Customer Support
- Healthcare Billing Knowledge
- Time management mastery
- Reliability
- Data Entry
- Bookkeeping
- Medicare/Medicaid
- Conflict resolution techniques
- Working in a team or independently
Certification
- RSA
- RSG
- BARISTA
- SAFE FOOD HANDLING
- TAB CORP TRAINING
- ARMED ROBBERY AWARENESS TRAINING
- HOSPITALITY SAFETY INDUCTION TRAINING
- FIRST AID
- CPR TRAINING
- SOUTHERN CROSS UNI – PREPARING FOR SUCCESS PROGRAM
- DRIVERS LICENCE
- FIRE SAFE TRAINING
- IPROCUMENT TRAINING
- HEALTH ROASTER TRAINING
- EYELASH EXSTENSION, WAXING & TINTING CERTIFICATE
Info
0420302564, sophie_smith95@hotmail.com, Alstonville, NSW
References
- Kellie Acton,
Admin Manager Mental Health, Lismore Base Hospital.
0414286883
- Andrew Thomas,
NUM Community Mental Health Lismore NSW.
0429788044
- Kaitlin Wriggle
Manager and visual marketing team Ally fashion
0458929801
Timeline
Medical Secretary
Dr Jackie Andrews Specialist Community Pediatrician
01.2023 - Current
Main Receptionist, Administration Officer, Personal Assistant
Community Mental Health at Lismore Base Hospital
01.2022 - 12.2023
Technical Assistant and Specimen Receptionist
NSW Health Pathology Laboratory
01.2022 - 01.2023
Customer Stylist and Fitting Specialist
Bras n Things
01.2019 - 12.2023
Night Shift Supervisor
Henry Rous Tavern
01.2019 - 10.2021
Business And Leadership
TAFE New South Whales
Commercial Cookery Cert III
WSI
Manual Handling
Local Health District -Hedi Training Services
Armed Robbery And Money Laundering Course
Online
Tab And Gambling Training
TAB Online
Health Administration And Health Rostering
Local Health District -Hedi Training Services
Work Health And Safety Training
Local Health District -Hedi Training Services
CPR And First Aid
Local Health District -Hedi Training Services
Beauty And Business
Australian Beauty Academy
Working With Childerns Check
RTO NSW
Current Police And Crimmel Check
Local Police
High School Diploma -
Casino High School
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