Sophie Smith
Burnside Heights
Summary
Talented Shift Manager accomplished in running team operations with top performance and work quality. Seeks every opportunity to improve teamwork and productivity against objectives. History of empowering employees through training and mentoring.
Overview
6
6
years of professional experience
Work History
Assistant Restaurant Manager
Zambrero
01.2025 - Current
- Led daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on best practices for food preparation and safety standards.
- Developed and implemented efficient scheduling systems to optimize labor costs.
- Analyzed sales data to identify trends and adjust inventory management strategies.
- Oversaw compliance with health regulations, ensuring restaurant met all safety standards.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Shift Manager
Mcdonalds
12.2023 - 12.2024
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Delivered exceptional service and addressed customer challenges with tact and diplomacy.
- Created weekly reports detailing sales figures, labor costs and other key metrics.
- Cleaned and maintained all areas of business to promote tidy, visually appealing image.
- Controlled inventory by performing proper receiving and stocking duties.
- Assessed cash drawers to make daily shift deposits.
- Boosted company productivity and morale through consistent engagement with team members and management.
Customer Service Supervisor
Coles Supermarket
09.2019 - 11.2023
- Addressed escalated customer complaints and implemented solutions to restore satisfaction.
- Oversaw telephone and email outreach to current and prospective customers.
- Reviewed staff performance and provided performance appraisals and recommendations for improvement.
- Directed phone calls to shorten service time and steer conversations towards targeted solutions.
Education
Ulladulla High School
Ulladulla, NSW09.2020
Bachelor of Arts - International Relations
La Trobe University
Melbourne, VIC10-2028
Skills
- Workflow coordination
- Flexible schedule
- Coordinating daily operations
- Attention to detail
- Safety procedures
- Staff supervision
- Delegation skills
- Business planning
- Verbal and written communication
- Communication skills
- Customer service
- Safety management
- Performance evaluations
- Staff development
- Shift management
- Food safety compliance
- Staff training and development
- Opening and closing procedures
- Customer assistance
- Restaurant operations
- Promotions and events coordination
- Inventory control
- POS system
- Kitchen oversight
- Team leadership
Timeline
Assistant Restaurant Manager
Zambrero
01.2025 - Current
Shift Manager
Mcdonalds
12.2023 - 12.2024
Customer Service Supervisor
Coles Supermarket
09.2019 - 11.2023
Ulladulla High School
Bachelor of Arts - International Relations
La Trobe University
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