Summary
Overview
Work History
Education
Skills
Certification
References
KEY ATTRIBUTES
EVIDENCE OF HIGH PERFORMANCE
Timeline
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Sophie Stach

Berwick,Australia

Summary

Growth-oriented professional with extensive experience in retail and hospitality, excelling in customer service and relationship building. Proven ability to maintain organized workspaces and effectively manage customer complaints. Committed to achieving high sales performance during all shifts while demonstrating flexibility and teamwork. Available for part-time or casual roles on weeknights and weekends, with a strong focus on exceeding expectations.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate

Adidas
10.2024 - Current
  • Manage all aspects of daily storefront operations including inventory control
  • Handled check-out transactions and returns with accuracy and speed.
  • Remained up to date on product features, colours, fabrics, fit & styles
  • Upkeep and cleanliness of retail store in accordance with expected high standards

Front of House Manager

Gio’s Pizza
04.2023 - 10.2024
  • Delivered accurate and prompt customer orders, ensuring a seamless and enjoyable dining experience.
  • Built rapport with regular customers, remembering their preferences and enhancing customer loyalty.
  • Assisted in training new staff to consistently adhere to company protocols.
  • Restocked supplies, including fresh ingredients and beverages, to maintain efficient daily operations.
  • Cleaned and sanitised front-of-house and back-of-house areas to uphold hygiene and safety standards.

Dog Handler

Self-Employed
01.2016 - 01.2020
  • Built and managed a reliable dog-walking service catering to multiple clients in the local community.
  • Scheduled and organised walking routines to meet clients' needs and their pets.
  • Built trust and strong relationships with pet owners through attentive service.
  • Delivered high levels of customer satisfaction by maintaining professionalism and reliability.

Kitchen Hand

Laika Bar & Restaurant
01.2016 - 01.2019
  • Handled dishwashing and cleaning tasks to maintain a clean kitchen environment.
  • Conducted stock-taking activities to support inventory management.
  • Assisted with food preparation for catering events, ensuring consistent and high-quality standards.
  • Collaborated with team members to execute large-scale functions and events.
  • Maintained compliance with health and safety standards to ensure a safe working environment.

Education

St Michaels Primary School
Berwick, VIC
01.2017

Year 12 -

St Francis Xavier College
Beaconsfield, VIC

Skills

  • Customer service excellence
  • Team collaboration
  • Organizational skills
  • Adaptability
  • Problem solving
  • Attention to detail
  • Time management
  • Leadership
  • Reliability
  • Multitasking
  • Initiative and proactivity
  • Conflict resolution
  • Inventory management
  • Customer service

Certification

  • Australian Barista School: Barista Workshop (2023)
  • CAYDAM Self-Defence: Junior Black Belt (2019); Student of the Year (2017)

References

Available immediately upon request.

KEY ATTRIBUTES

  • Customer-Focused: Committed to delivering outstanding service by attentively addressing customer needs, ensuring satisfaction, and building lasting relationships with clients.
  • Dependable and Reliable: Known for consistent punctuality, trustworthiness, and dedication to maintaining high standards in all tasks.
  • Strong Communicator: Excels in verbal and written communication, effectively engaging with customers, team members, and supervisors to facilitate seamless operations.
  • Quick Learner: Demonstrates the ability to rapidly understand new processes, technologies, and responsibilities, ensuring minimal onboarding time and maximum productivity.
  • Detail-oriented: Meticulous in ensuring accuracy and quality across all areas, from transaction handling to inventory organization and workplace cleanliness.

EVIDENCE OF HIGH PERFORMANCE

  • July 2024 Leadership Commendation Year 11 Retreat
  • August 2024 Initiative commendation for improving learning outcomes
  • Recognised for consistent contributions to teamwork and customer satisfaction

Timeline

Sales Associate

Adidas
10.2024 - Current

Front of House Manager

Gio’s Pizza
04.2023 - 10.2024

Dog Handler

Self-Employed
01.2016 - 01.2020

Kitchen Hand

Laika Bar & Restaurant
01.2016 - 01.2019

St Michaels Primary School

Year 12 -

St Francis Xavier College
Sophie Stach