Sophie Stephens
Dartmoor,VIC
Summary
Worked as a Teachers Aide which included significant classroom experience and dedication to student success. Helped teachers manage high workloads and demanding targets by handling diverse support tasks. Great with students and excels at multitasking.
My role as a receptionist included varied experiences in administrative roles. Increased overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Working as a waitress included utilizing my engaging personality and flexible approach. I was friendly and anticipated customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Teachers Aide
Heywood Consolidated School
04.2023 - 01.2024
- Assisted teachers with supervision and care of groups with up to 4 children.
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Supported students with special needs.
Receptionist
Choices Flooring Warrnambool
01.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Waitress
Dartmoor Hotel Motel
01.2020 - 11.2021
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Education
High School Diploma -
Heywood And District Secondary College
Heywood, VIC12.2021
Skills
- Classroom Organization
- Student Support
- Special Needs Support
- File Management
- Scheduling
- Administrative Support
- Bookkeeping
- Telephone Skills
- Customer Service
- Safe Food Handling
Timeline
Teachers Aide
Heywood Consolidated School
04.2023 - 01.2024
Receptionist
Choices Flooring Warrnambool
01.2022 - 03.2023
Waitress
Dartmoor Hotel Motel
01.2020 - 11.2021
High School Diploma -
Heywood And District Secondary College
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