Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophie Stubbs

Lyons

Summary

Highly experienced pharmacy supervisor with extensive professional practice in community pharmacy. Passionate about treating patients and clients with quality care, respect, patience and compassion. Enthusiastic about self improvement in role and providing support to colleagues to help them develop their professional skills. Eager to implement professional knowledge medication distribution into practical scenarios.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Priceline Pharmacy Woden
12.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and engaged in effective conflict resolution
  • Completed numerous administration tasks, such as printing sale tickets, processing and preparing customer orders, receiving stock and correcting inventory.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Evaluated customer needs and feedback to drive product and service improvements.

Pharmacy Assistant

Priceline Pharmacy Woden
01.2018 - 11.2021
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Put away stock neatly and efficiently on the shop floor
  • Worked on tills to process transactions
  • Professionally inviting customers to join Priceline's membership program, being one of the store leaders in sign ups for said program

Education

Bachelor's Degree - Nursing

University of Canberra
Canberra, ACT
12.2025

Year 12 Certificate -

Canberra College
Canberra
11.2020

Skills

  • Direct Patient Care
  • Patient Education
  • Healthcare ethics
  • Health Promotion
  • Community health
  • Compassion and Empathy

Certification

Certificate I of Information Technology

Professional Accredited Ear Piercer - Studex Piercing

QCPP Qualification in S2/S3 Medication Distribution

Timeline

Supervisor

Priceline Pharmacy Woden
12.2021 - Current

Pharmacy Assistant

Priceline Pharmacy Woden
01.2018 - 11.2021

Bachelor's Degree - Nursing

University of Canberra

Year 12 Certificate -

Canberra College

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Sophie Stubbs