Sophie Summers
Adelaide,SA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality. Advanced abilities in personable communications and apt accounting skills for quick and smooth customer billings.
Overview
3
3
years of professional experience
Work History
Duty Manager
Hayden Stoekel Swimming Pool
11.2022 - 02.2024
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Operated and maintained kiosk, including money handling, customer relations, customer satisfaction, cooking, restocking, and cleaning.
- Balanced tills and handled large sums of money.
Bartender
The Precinct
10.2020 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained responsible service of alcohol (RSA) qualifications.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Retail Cashier
Cheap as Chips
10.2020 - 09.2021
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Bachelor of Mathematical And Computer Sciences - Maths And Computer Programming
University of Adelaide
11.2026
High School Diploma -
Loxton High School
11.2022
Skills
- Appointment scheduling
- Advanced accounting
- Customer and client relations
- Database administration
- Maintaining confidentiality
- Medical billing
- Supply ordering
- Phone etiquette
- Workload management
- Flexible schedule
- Problem-solving
Timeline
Duty Manager
Hayden Stoekel Swimming Pool
11.2022 - 02.2024
Bartender
The Precinct
10.2020 - 03.2024
Retail Cashier
Cheap as Chips
10.2020 - 09.2021
High School Diploma -
Loxton High School
Bachelor of Mathematical And Computer Sciences - Maths And Computer Programming
University of Adelaide