Summary
Overview
Work History
Education
Skills
Timeline
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Sophie Summers

Adelaide,SA

Summary

Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality. Advanced abilities in personable communications and apt accounting skills for quick and smooth customer billings.

Overview

3
3
years of professional experience

Work History

Duty Manager

Hayden Stoekel Swimming Pool
11.2022 - 02.2024
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Operated and maintained kiosk, including money handling, customer relations, customer satisfaction, cooking, restocking, and cleaning.
  • Balanced tills and handled large sums of money.

Bartender

The Precinct
10.2020 - 03.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained responsible service of alcohol (RSA) qualifications.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Retail Cashier

Cheap as Chips
10.2020 - 09.2021
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Education

Bachelor of Mathematical And Computer Sciences - Maths And Computer Programming

University of Adelaide
11.2026

High School Diploma -

Loxton High School
11.2022

Skills

  • Appointment scheduling
  • Advanced accounting
  • Customer and client relations
  • Database administration
  • Maintaining confidentiality
  • Medical billing
  • Supply ordering
  • Phone etiquette
  • Workload management
  • Flexible schedule
  • Problem-solving

Timeline

Duty Manager

Hayden Stoekel Swimming Pool
11.2022 - 02.2024

Bartender

The Precinct
10.2020 - 03.2024

Retail Cashier

Cheap as Chips
10.2020 - 09.2021

High School Diploma -

Loxton High School

Bachelor of Mathematical And Computer Sciences - Maths And Computer Programming

University of Adelaide

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Sophie Summers