Sophie Teleskivi
Mount Eliza,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Qualified Factory Worker with proven abilities in product processing, finishing and packaging. Safety-oriented with a great attention to detail and a high level of accuracy. Expert in performing work using specialized heavy machinery.
Overview
1
1
year of professional experience
Work History
Junior Basketball Coach
Mornington District Basketball Association
- Unsure of the exact dates but it was casual work over a number of years.
- Coached in holiday and weekly basketball programs.
- Learned to interact with young children in a work environment.
- Learned to interact with difficult parents.
Factory Worker
Classic And European
- Have worked for my dad's company for a number of years since childhood.
- Packing orders.
- Taking in shipments.
- Cutting and measuring materials for orders.
- Cleaning the warehouse.
- Learning to invoice.
- Stocktaking.
- Restocking shelves.
- Interacting with customers.
Retail Worker
Super Retail Group
02.2023 - Current
- I currently work at BCF
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Answered questions about store policies and addressed customer concerns.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Factory Employee
Hello Green
12.2023 - 01.2024
- I worked for a family friend over the Christmas and summer holiday period.
- Stacking shelves
- Packing orders and locating stock.
- Pricing stock.
- Taking in shipments.
- Cleaning the warehouse.
- Making boxes and cutting filler.
Education
No Degree -
Toorak College
Mount Eliza, VIC12.2024
Skills
- Patience and Empathy
- Reliability and punctuality
- Store Cleaning
- Cash Handling Accuracy
- Store maintenance
- Professional Appearance
- Stock replenishment
- Workplace Cleanliness
Hobbies
- I currently participate in navy cadets once a week on a Friday night down at HMAS Cerberus.
- I play tennis at school.
- I played basketball for 8 years, 5 of which included rep basketball at a high level.
- I did rowing for school for 5 years.
- I participated in a number of other sports over the years including athletics, netball, cross-country and many more.
Timeline
Factory Employee
Hello Green
12.2023 - 01.2024
Retail Worker
Super Retail Group
02.2023 - Current
Junior Basketball Coach
Mornington District Basketball Association
Factory Worker
Classic And European
No Degree -
Toorak College
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