Sophie Thornton
Brisbane,QLD
Summary
I have worked in the luxury yacht industry since 2017, providing high-level service to VIP clients, including business leaders and celebrities, while traveling between Europe and America. During this time, I gained valuable experience working long hours and in both independent and leadership roles. I managed a service team, overseeing operations, inventory, and the smooth delivery of services, while also collaborating closely with the executive chef.
My responsibilities included ordering supplies, managing stock, conducting inventory using tools like Excel, and coordinating the receipt of goods. I also trained team members, created schedules, and ensured all guest requests were met to the highest standard. When senior team members were absent, I stepped into their roles, managing operations during guest trips and maintenance periods.
With my experience in fast-paced, high-pressure environments and my strong organizational and logistical skills, I am now seeking a part-time or casual position to gain new skills and knowledge in another industry. I am eager to apply my attention to detail and inventory management experience in a new and dynamic setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Stewardess
M/Y Rising Sun 138m Lurssen Private Yacht
03.2022 - 11.2023
- Service Operations & Team Training: Oversaw and managed service operations under the guidance of the lead service and chief steward. Trained the interior team in service excellence, ensuring high standards of guest service.
- Back-of-House Management: Revamped and managed all back-of-house systems, including researching and ordering wine and spirits.
Curated multiple food and wine pairings to enhance the guest experience. - Inventory & Scheduling: Managed inventories, ensuring stock levels met service demands.
Created work lists, delegated tasks, and handled scheduling for the interior team. - Collaboration with Chefs: Worked closely with the executive chef to coordinate meal services and ensure guest satisfaction.
- Leadership & Role Expansion: Filled in for the lead service and chief steward during their leave, managing both roles during guest trips and shipyard periods.
2nd Stewardess
M/Y Kisses 55m Feadship Private Yacht
02.2021 - 03.2022
- Team Leadership & Scheduling: Coordinated and scheduled daily duties for the interior team, ensuring smooth operation and efficiency.
Took charge of guest meal services, working independently alongside the chef in the absence of the Chief Stewardess. - Administrative & Operational Support: Assisted the Chief Stewardess with administrative tasks, including inventory management and liaising with suppliers to meet guest demands.
- Leadership & Responsibility: Successfully took on full responsibilities of Chief Stewardess during her leave, leading the team during guest trips and shipyard periods.
Stewardess
M/Y Polar Star 65m Lurssen Private Yacht
04.2019 - 11.2020
- Housekeeping & Service Leadership: Led as head housekeeper during a 6-week trip with 13 guests, overseeing and training a new stewardess.
Maintained impeccable housekeeping standards while working independently and unsupervised. - Guest Service & Event Coordination: Actively participated in meal services, beach barbecues, and guest parties, delivering personalized service.
Collaborated with a 5-person interior team to ensure exceptional guest experiences during dual seasons in the Mediterranean and Caribbean. - Interior Team Collaboration: Worked seamlessly with other crew members in both interior and exterior tasks, gaining well-rounded yacht operation experience.
Contributed to the smooth running of daily operations, from guest services to housekeeping maintenance. - Inventory & Schedule Management: Entrusted with updating inventories and managing schedules, ensuring organized and efficient operations.
- Shipyard & Refits: Assisted in overseeing cabin refits during two extensive shipyard periods, gaining experience in maintenance and operational upgrades.
- Reliability & Efficiency: Demonstrated efficiency and reliability in all tasks, including unsupervised duties, contributing to the yacht's successful operation.
Stewardess
M/Y Sea & Us 63m Amels Private Yacht
03.2018 - 10.2018
- Guest Service & Hospitality: Delivered high-standard service during boss trips and charters, meeting the owner’s demanding expectations.
Gained insights into efficient service and hospitality practices from seasoned butlers and stewardesses. - Housekeeping & Interior Management: Rotated through laundry, housekeeping, and service roles, managing interior duties when guests were absent.
Ensured flawless presentation and upkeep of cabins throughout extended trips. - Crew Management & Coordination: Managed crew tasks and coordinated interior operations when guests were not onboard.
- Attention to Detail: Developed a strong attention to detail in all aspects of housekeeping, laundry, and guest service.
Stewardess
M/Y Kanaloa 49m CRN Charter Yacht
05.2017 - 11.2017
- Housekeeping & Laundry: Managed housekeeping staff and ensured efficient guest turnover (2-hour turnaround).
Gained extensive knowledge and hands-on experience in housekeeping and laundry duties. - Guest Service & Hospitality: Served food and drinks throughout guest trips, including breakfast, lunch, and dinner.
Worked independently and as part of a team to deliver high-quality service to guests. - Galley Assistance: Assisted the chef in preparing food in the galley, contributing to meal service.
- Deck Operations: Performed deck tasks, including wash downs and bridge lookout duties.
- Provisioning & Logistics: Assisted the chief stew with coordinating provisions and managing deliveries.
Education
High School Diploma -
Cannon Hill Anglican College
Brisbane11-2014
Skills
Organization & Attention to Detail
Teamwork & Collaboration
Problem-Solving
Communication Skills
Adaptability & Flexibility
Multitasking & Time Management:
Customer Service
Strong Work Ethic & Reliability
Certification
· WSET Level II Award in Wines and Spirits – Riviera Wine
· Food Safety & Hygiene Level II– Marlins
· Certificate III in Hospitality- Amina Academy
· STCW10 Basic Safety Training (AMSA)– Resolve Maritime Academy - Valid until 2027
· Seafarer Medical Certificate ENG1 – Maritime and Coastguard Agency -Valid until 2025
· Proficiency in Designated Security Duties – Marlins
Timeline
Service Stewardess
M/Y Rising Sun 138m Lurssen Private Yacht
03.2022 - 11.2023
2nd Stewardess
M/Y Kisses 55m Feadship Private Yacht
02.2021 - 03.2022
Stewardess
M/Y Polar Star 65m Lurssen Private Yacht
04.2019 - 11.2020
Stewardess
M/Y Sea & Us 63m Amels Private Yacht
03.2018 - 10.2018
Stewardess
M/Y Kanaloa 49m CRN Charter Yacht
05.2017 - 11.2017
· WSET Level II Award in Wines and Spirits – Riviera Wine
· Food Safety & Hygiene Level II– Marlins
· Certificate III in Hospitality- Amina Academy
· STCW10 Basic Safety Training (AMSA)– Resolve Maritime Academy - Valid until 2027
· Seafarer Medical Certificate ENG1 – Maritime and Coastguard Agency -Valid until 2025
· Proficiency in Designated Security Duties – Marlins
High School Diploma -
Cannon Hill Anglican College
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