Sophie Topp
Summary
I am an enthusiastic, bubbly, polite and resilient Worker. I am punctual and seeking to gain full-time employment further in the Hospitality industry in my previous jobs I have been noted to be able to work independently and effectively. I am available 7 days a week and can work different shifts. I am available for an immediate start and is keen to work together in a team environment to further build my knowledge and skill sets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Worker
Liqourland
06.2024 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Receptionist Administrator
George Financial Services
01.2017 - 12.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Kept reception area clean and neat to give visitors positive first impression.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Retail Sales Associate Cashier
Suncorp Stadium
04.2022 - 01.2024
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
Server
Feast Buffet
01.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Barista
216 Coffee
01.2018 - 01.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
Year 7-8 -
Park Ridge State High School
Park Ridge, QLD2018
Year 9 -
Ohana College
Browns Plains, QLD2019
Year 10-12 -
Kingston Learning College
Kingston, QLD2022
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability
- Cash handling accuracy
- Sales proficiency
Certification
RSA - Responsible Service Of Alcohol
RSG - Responsible Service Of Gambling
Food Handling Certificate
Timeline
Retail Worker
Liqourland
06.2024 - Current
Retail Sales Associate Cashier
Suncorp Stadium
04.2022 - 01.2024
Server
Feast Buffet
01.2022 - 05.2023
Barista
216 Coffee
01.2018 - 01.2019
Receptionist Administrator
George Financial Services
01.2017 - 12.2024
Year 7-8 -
Park Ridge State High School
Year 9 -
Ohana College
Year 10-12 -
Kingston Learning College
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