Sophie Traikos
Box Hill North,Australia
Summary
I enjoy working with people, and have the ability to communicate effectively with customers as well as team members. I am capable of working independently and in a team environment. I possess excellent communication and interpersonal skills and consider myself to be a reliable and dedicated individual, who excels well with liaising with a diverse range of people including co-workers and customers. I have previous customer service experience, along with an extensive knowledge and expertise in administrative and management skills.
Overview
34
34
years of professional experience
Work History
Retail Casual Assistant
Kmart
08.2021 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Increased customer service success rates by quickly resolving issues.
Self managed shop/customer service
DISCOUNT TOBACCONIST
02.2023 - 07.2024
- Handle cash and card transaction daily
- Manage shop and promote google business page
- Promote business on social media, responding to customer questions online and instore
- Provide training to new employees
Self manage shop
Oz Habibi smokes & groceries
01.2022 - 07.2024
- Manage google business page along with promoting business on social media
- Handle and count daily cash and card transactions
- Excellent customer service skills
- Please note, the above mentioned tobacconist are owned by the same owner
- I alternated shifts between the two
Receptionist administration
FEATURE WINDOWS
03.2007 - 09.2011
- Responding to all customer enquiries via phone, email or in person
- Typing up quotes, and processing invoices
- Setting appointments
- Facing, scanning, emailing, copying and filing documents
- Handling all incoming and outgoing correspondence
- Meeting weekly deadlines on time
Data entry and administration officer
Ansett Airlines
07.1990 - 04.2001
- Providing financial, administrative and office support
- Data entry and processing invoices and non-payroll payments to creditors in the accounts payable department
- Liaising with a diverse range of clientele, including both internal and external customers
- Sound knowledge of Microsoft office, excel and PowerPoint
- Managing filing systems and processing of incoming and outgoing mail
Education
Year 12 HSC -
Rosanna East High school
Melbourne, Victoria11.1987
Skills
- Fast Learner
- Time Management
- Computer Skills
- Team Collaboration
References
Available on request.
Timeline
Self managed shop/customer service
DISCOUNT TOBACCONIST
02.2023 - 07.2024
Self manage shop
Oz Habibi smokes & groceries
01.2022 - 07.2024
Retail Casual Assistant
Kmart
08.2021 - Current
Receptionist administration
FEATURE WINDOWS
03.2007 - 09.2011
Data entry and administration officer
Ansett Airlines
07.1990 - 04.2001
Year 12 HSC -
Rosanna East High school
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