Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Work Availability
Timeline
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Sophie Twardowski

Toowoomba,QLD

Summary

Reliable and upbeat individual successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent communication and superior work ethic. My goal is to find preferably full-time or part-time work in an environment that can provide opportunity for growth in industries that interest me while bringing my outgoing and strong worth ethic/attitude to the table.

Overview

4
4
years of professional experience

Work History

Business Administration Assistant

Harvey Norman
03.2024 - 04.2024
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined office processes by implementing efficient filing and organizational systems.
  • Managed sensitive data with discretion, ensuring confidentiality and security of information.
  • Managed individual and business tax invoices and products.

Kitchen Hand

Pannini’s Pizza
07.2022 - 02.2023
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Monitored food temperatures and quality throughout shifts.
  • Monitored food temperature, discarding items not stored correctly.
  • Assisted in setting up and breaking down kitchen stations.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Plated and presented food following chef requirements.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Loaded dishes, glasses and tableware into dishwashing machines.
  • Maintained composure and work quality while under stress.

Produce Team Member

Fresh Sensations
04.2022 - 08.2022
  • Prioritized helping customers over completing other routine tasks in store.
  • Collaborated with store management to align with objectives and provide quality produce.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Inspected produce to update and adjust pricing information.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Followed refund and exchange procedure.

Produce Worker

Food Hub
01.2022 - 04.2022
  • Managed efficient cash register operations.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Inspected produce to update and adjust pricing information.
  • Rotated produce on display by following "first in – first out” policy.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Used knives and plastic wrap to trim and package produce items for individual sale.
  • created produce signage with creative thinking to advertise our produce

Retail Assistant

Lovisa
11.2021 - 02.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recommended complementary purchases to customers, increasing revenue.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased sales and customer satisfaction through personalized servicing.

Fashion Retail Assistant

Ally Fashion
10.2020 - 01.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Developed strong rapport with customers and created positive impression of business.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided sales/product feedback reports
  • Provided visually analyzed reports of seasonal merchandising of store to head office and managers
  • Used POS operations for transaction, refunds and exchanges
  • Handled customer concerns with genuine care through in store guidelines
  • Temporary management of store between managers
  • Did ongoing training for new staff
  • Meeting daily, weekly, monthly and yearly KPI/IPS standards and goals
  • Manual handling of heavy stock loads
  • Displaying sign fixtures - cutouts and window signage
  • Banking/cash handling

Footwear Sales Associate

Williams Footwear
09.2020 - 01.2021
  • Managed merchandise returns by offering product exchanges, store credit or monetary refunds.
  • Performed opening and closing procedures of mall-based store to secure products and employee safety.
  • Maintained accurate knowledge of new products and services based on changing market trends.
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Assisted freight workers in unpacking boxes and preparing shipments for online sales.
  • Measured customers' feet using Brannock device to determine proper shoe size.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Conducted product feature comparisons and price checking to facilitate consumer purchasing.
  • Greeted and offered sales assistance to every customer upon entry into store.

Retail Assistant

Rockwear
10.2020 - 01.2021
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Assisted customers with fittings of activewear
  • Prioritized helping customers over completing other routine tasks in store.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provide and retain information of product materials, their benefits and key performance
  • POS operations.
  • Used commission based benefits for personal drive in reaching KPI/IPS goals and raising revenue.
  • Used personal experience in the use of products to provide genuine reviews for customers.

Farmhand

Ewan Herring Farming
11.2019 - 04.2020
  • Handling, skirting, classing and pressing of sheep fleeces.
  • Cleared away animal waste and hazards to ensure safety for all shearer's and shed hands.
  • Assist station hands to pen up sheep.
  • Provided quick, responsive and reliable assistance in emergency situations (medical supplies such as needles and bandages).
  • Carried out fast paced, endurance work with a high courtesy and respectful manner.
  • Ensured sheds cleanliness at end of day to prevent contamination

Education

High School Diploma -

Monivae College
Hamilton, VIC
11.2019

Skills

  • Food Safety Measures
  • Order Accuracy
  • Proper Storage Procedures
  • Heavy Lifting
  • Dedicated Work Ethic
  • Accurate Cash Handling
  • Team Collaboration
  • Persuasive Selling
  • POS System Operations
  • Strong Communication and Interpersonal Skills
  • Office administration
  • Computer proficiency
  • Invoice processing

Accomplishments

Educational Awards

  • School Swimming Captain Award
  • Dennis Foster Senior Swimming Award
  • Salter Trophy Award for Senior Girls Athletics
  • Studio Arts Subject Award


Additional Awards


  • Lions Club Peace Poster

- District Winner title holder

- National Winner, Trophy Award

  • Young Artist Award, sponsored by Barry and Stella Downs, 2019


Interests

Creativity and fitness is a huge part in my life as I love to exercise as well as create my own artwork

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Administration Assistant

Harvey Norman
03.2024 - 04.2024

Kitchen Hand

Pannini’s Pizza
07.2022 - 02.2023

Produce Team Member

Fresh Sensations
04.2022 - 08.2022

Produce Worker

Food Hub
01.2022 - 04.2022

Retail Assistant

Lovisa
11.2021 - 02.2022

Fashion Retail Assistant

Ally Fashion
10.2020 - 01.2022

Retail Assistant

Rockwear
10.2020 - 01.2021

Footwear Sales Associate

Williams Footwear
09.2020 - 01.2021

Farmhand

Ewan Herring Farming
11.2019 - 04.2020

High School Diploma -

Monivae College

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Sophie Twardowski