Sophie Vercoe
Baldivis,WA
Summary
Determined employee to successfully perform duties with care and pride. High performing individual with excellent work ethic and dedication to providing a healthy and professional environment. Seeking to deliver outstanding customer service and relations whilst expanding my skill set and knowledge through real life experiences. Utilizing my 3 + years of experience, efficiently fulfilling data entry tasks, maintaining a consistent work effort to meet deadlines and expectations. Possess extensive expertise in Microsoft programs and database management. Looking to apply my organizational and time management skills as a key member of your team.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
K’gari Beach Resort
09.2023 - 01.2024
- Reservations requests and processing
- Ensure that all guest enquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times
- Assist with the co-ordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required
- Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered to
- Check in and out guests
- Ability to take initiative and a practical approach to problem solving
- Coordinating with housekeeping and maintenance to ensure guest requests are met
- Provide detailed information regarding the islands top destinations
- Use my 4wdriving expertise to inform guests.
Senior Administration Officer - Accounts
Centacare Home Safety Services
06.2022 - 09.2023
- Balance accounts department as well as administration and assisting contractor management
- Occasionally assist Customer Service Officers in busy periods
- Create and maintain strong effective working relationships with all staff, internal and external stakeholders
- Answer, action and transfer phone calls promptly and courteously and take accurate messages when required
- Undertake the role of a fire warden and training involved
- Understand state and government funding
- Attend supervision, training, team meetings and professional development as required
- Processing of accounts payable invoices from contractors, suppliers and clients
- Receive and receipt cash payments
- Banking
- Provide statistical reporting eg number of invoices processed, at weekly administration meetings
- Liaise with Centacare Head Office Accounts
- Other tasks as requested by the Business Manager, Senior Service Delivery Managers and team.
Administration Officer
Centacare Home Safety Services
02.2022 - 06.2022
- Cover the Accounts team when team members are unavailable to complete urgent tasks
- Set a high personal standard of exceptional customer service for all staff, guests and visitors
- Data entry
- Order stationary, promotional items and equipment, liaising with providers and suppliers
- Book meetings
- Book company vehicles in for Service and ensure all Field Officers are completing Monthly vehicle checks
- Greet clients, contractors and other stakeholders
- Create new client welcome packs and ensure all necessary documents are ready
- Other tasks as requested by the Business Manager, Senior Service Delivery Managers and other teams.
Receptionist/Administration
House Property Agents
12.2021 - 02.2022
- Greet existing and potential clients
- Organize and complete rental applications
- Assist Property Managers with daily tasks
- Answer incoming calls and enquiries
- Follow up pending applications
- Process and enter payments (deposits, rent, water, etc).
VET/RTO Administration Officer
Queensland Academy of Technology
12.2020 - 12.2021
- Provide excellent student support to Domestic & International students
- Responsible for Quality Assurance Checks to ensure that trainers KPI’s are met
- Work with virtual assistance in the Philippines to manage student enrolments and progress
- Communicate with the marketing team to manage student Visa and COE
- Perform efficient and accurate data entry
- Ensure student documents align with government requirements according to ASEQUA.
Customer Service and stock Control
IGA Supermarket Algester
01.2020 - 12.2020
- Stock products and handle deliveries
- Provide customer service
- Maintain store quality.
Junior Administration Trainee
Queensland Academy of Technology
01.2018 - 01.2019
- Assist Educators with basic tasks
- Reception
- Scan and file student documents
- Complete Certificate III in Business
- Create and maintain a strong working relation between educators, managers and all staff
- Greet students and other staff.
Education
Year 12 Certificate -
Calamvale College
Brisbane, QLD11-2020
Skills
- Strong problem solver under pressure
- Team player
- High level attention to detail
- Strong written and verbal communication skills
- Great understanding of Microsoft programs
- Easy going and always up for a laugh in tense environments
- Ability to create professional relationships with stakeholders, clients and guests
References
- Chris Hardy, General Manager, Centacare Home Safety Services, Hardyc@bne.catholic.net.au
- Karen McMaster, Department Manager, Queensland Academy of Technology, Mcmasterkaren1@gmail.com
Timeline
Guest Service Agent
K’gari Beach Resort
09.2023 - 01.2024
Senior Administration Officer - Accounts
Centacare Home Safety Services
06.2022 - 09.2023
Administration Officer
Centacare Home Safety Services
02.2022 - 06.2022
Receptionist/Administration
House Property Agents
12.2021 - 02.2022
VET/RTO Administration Officer
Queensland Academy of Technology
12.2020 - 12.2021
Customer Service and stock Control
IGA Supermarket Algester
01.2020 - 12.2020
Junior Administration Trainee
Queensland Academy of Technology
01.2018 - 01.2019
Year 12 Certificate -
Calamvale College
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