Sophie Wallace
EVERTON PARK
Summary
Healthcare student ready to bring proven training and hands-on experience to role. Skilled in patient care, medical terminology and assisting patients with ADL's. Known for collaborative spirit and adaptability in dynamic environments, leveraging strong organizational and interpersonal skills.
Professional retail worker with comprehensive experience in customer service, sales, and stock management. Known for strong team collaboration, adaptability, and solutions-driven approach. Skilled in assisting customers, handling transactions, and maintaining store organization. Reliable and results-focused, ready to contribute effectively in dynamic retail environment.
My ambition in life is to make everyone feel welcomed and comfortable in their surroundings. I believe that being accountable, honest, and trustworthy have contributed to my positive outlook and keeps me motivated. I am a very loyal and honest person and appreciate the same in return.
Student at Mater Education studying Diploma of Nursing.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Kikki K
08.2024 - 12.2024
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Restaurant Waitperson
5 Boroughs
05.2021 - 04.2024
- Manager open & close duties
- Shift Supervisor
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in minimal wait times for customers.
- Balanced multiple responsibilities such as taking orders, serving food, clearing tables, and processing payments while maintaining excellent customer service standards.
- Bartending & Cocktail Preparation
- Handled customer complaints professionally and efficiently, resolving issues to the best of my ability.
- Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
- Streamlined order-taking process by accurately recording customer orders and promptly relaying them to kitchen staff.
- Demonstrated thorough knowledge of menu offerings, enabling me to provide helpful recommendations based on individual preferences or dietary restrictions.
- Adapted quickly to changing situations such as unexpected rush periods or employee absences, ensuring seamless operations within the dining area.
Education
DIPLOMA OF NURSING - Nursing
Mater Education
01-2026
Certificate II in Health Support Services -
Axial Training Pty Ltd
Brisbane, QLD10-2022
Certificate II in Functional Literacy -
Queensland Pathways State College
Brisbane, QLD11-2022
Statement of Attainment -
Australia Wide First Aid
Brisbane, QLDSkills
- Teamwork & Communication
- Problem Solving and Initiative
- Organisation & Time Management
- Patience and empathy
- Vitals monitoring
- Patient assessments
- Patient monitoring
- Resilient
- Conflict Management
- Direct patient care
- Privacy and confidentiality
- ADL assistance
Timeline
Retail Assistant
Kikki K
08.2024 - 12.2024
Restaurant Waitperson
5 Boroughs
05.2021 - 04.2024
DIPLOMA OF NURSING - Nursing
Mater Education
Certificate II in Health Support Services -
Axial Training Pty Ltd
Certificate II in Functional Literacy -
Queensland Pathways State College
Statement of Attainment -
Australia Wide First Aid
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