SOPHIE WARD

Currently studying online CHC30121 Certificate III in Early Childhood Education and Care through North Coast TAFE child and Family Services CHEC, North Coast.

Maternity leave with my third child for the remainder of my contract.

• Supported student learning objectives through personalized and small group assistance.
• Assisted teachers with supervision and care of group of children.
• Maintained safety and security by overseeing students in recess environments.
• Supported classroom activities
• Hold a current Working with Children's check.

Completed 12 months maternity leave with my second child before returning to Casual work.

• Reception/Customer Service
• Cash Handling & Daily Banking
• Opening & Closing of the officeInvestigated and resolved any tenant complaints.
• Maintained building systems by working with maintenance services and supervised repairs.
• Attracted tenants by advertising vacancies and personally showed units to potential renters.
• Established rental rates by surveying local rental rates and calculated overhead costs.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Communicated effectively with owners, residents and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state and federal regulations.
• Coordinated appointments to show marketed properties.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Promoted positive company and owner relationships through proactive attention to concerns.
• Analyzed and evaluated monthly and quarterly financial statements.
• Maximized rental income while minimizing expenses through effective planning and control.
• Generated leads for sales and rental properties through cold calls and referrals.
• Conducting Ingoings and Outgoings on Properties
• Tribunal hearings
• General administration duties

Had 12 months maternity leave with my first son. I was employed to return to McGrath Ballina as a client services officer in June 2020 with the sales team. However, we moved back home to Coffs Harbour after my Husband was offered to run a job in Coffs Harbour with his company.

• Reception/Customer Service
• Cash Handling & Daily Banking
• Opening & Closing of the office
• Investigated and resolved any tenant complaints.
• Maintained building systems by working with maintenance services and supervised repairs.
• Attracted tenants by advertising vacancies and personally showed units to potential renters.
• Established rental rates by surveying local rental rates and calculated overhead costs.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Communicated effectively with owners, residents and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state and federal regulations.
• Coordinated appointments to show marketed properties.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Promoted positive company and owner relationships through proactive attention to concerns.
• Analyzed and evaluated monthly and quarterly financial statements.
• Maximized rental income while minimizing expenses through effective planning and control.
• Generated leads for sales and rental properties through cold calls and referrals.
• Conducting Ingoings and Outgoings on Properties
• Tribunal hearings
• General administration duties

• Reception/Customer Service
• Cash Handling & Daily Banking
• Opening & Closing of the office
• Investigated and resolved any tenant complaints.
• Maintained building systems by working with maintenance services and supervised repairs.
• Attracted tenants by advertising vacancies and personally showed units to potential renters.
• Established rental rates by surveying local rental rates and calculated overhead costs.
• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Communicated effectively with owners, residents and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Kept properties in compliance with local, state and federal regulations.
• Coordinated appointments to show marketed properties.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Promoted positive company and owner relationships through proactive attention to concerns.
• Analyzed and evaluated monthly and quarterly financial statements.
• Maximized rental income while minimizing expenses through effective planning and control.
• Generated leads for sales and rental properties through cold calls and referrals.
• Conducting Ingoings and Outgoings on Properties
• Tribunal hearings
• General administration duties

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Bussed and reset tables to keep dining room and work areas clean.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

• Coached employees through day-to-day work and complex problems.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items and join reward programs.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Resolved customer complaints and maintained clean and tidy checkout area.

• Kept register accurate through correct billing, payment processing and cash management practices.
• Assisted in ordering products and supplies needed for daily operations.
• Kept workstation and area around workstation neat and clean.
• Prepared and produced quality products to meet or exceed customer and company expectations.
• Baked, decorated and displayed donuts per guidelines.