Sophie Whipper
Broadmeadow,NSW
Summary
Skilled worker with proven ability to perform a variety of tasks with main focus on being to deliver outstanding customer service. Ability to multitask, work independently and within teams in a fast-paced, high volume environments. Flexible work and shift schedule. Passionate about promoting lasting customer satisfaction by delivering quality service, unparalleled support and showing genuine care.
Overview
7
7
years of professional experience
Work History
Dog Grooming Assistant
Just Paws 4 U
08.2023 - Current
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Worked collaboratively with team members to ensure efficient scheduling and smooth daily operations within the salon.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Contributed to increased client retention through personalized interactions with pet owners during appointments.
Quality Assurance Officer
BMT Tax Depreciation
10.2022 - 08.2023
- Complete data entry tasks with accuracy and efficiency.
- Analyse and report on quality issues to assist with continuously improving depreciation schedules.
- Finding errors within schedules and correcting them to ensure customer satisfaction.
- Liaised between different departments within the business to guarantee all information was precise.
Beauty Therapist
The Lash House Newcastle
01.2022 - 09.2022
- Helped customers feel relaxed and comfortable through conversation, personal relatability and adding bonus services such as a head and neck massage to ensure client was getting the most out of their appointment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Provided quality brow, lash and facial waxing services.
- Increased salon revenue by upselling additional services and retail products to clients.
- Educated clients on care processes and advised on further care and products.
- Created memorable customer experiences,
Digital Service Representative
Service NSW
04.2017 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Liaised between customers and team members to better understand customer needs and recommend appropriate solutions.
- Greeted Customers at the door, helped them fill out their paperwork and direct them to the appropriate place for their transaction (online or over the counter.)
- Used word and excel daily to send emails, document customer transactions and book appointments.
- Worked in a team environment, always ready to help, support and respect others.
Customer Service Representative
NAB
11.2016 - 04.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Education
High School Diploma -
St Paul's Catholic College
Booragul09.2016
Skills
- Patience and Empathy
- Customer Communication
- People-oriented
- Personable
- Motivated team player
- Concierge services
- Data entry
- Computer Proficiency
- Payment Processing
- Scheduling
Timeline
Dog Grooming Assistant
Just Paws 4 U
08.2023 - Current
Quality Assurance Officer
BMT Tax Depreciation
10.2022 - 08.2023
Beauty Therapist
The Lash House Newcastle
01.2022 - 09.2022
Digital Service Representative
Service NSW
04.2017 - 11.2019
Customer Service Representative
NAB
11.2016 - 04.2017
High School Diploma -
St Paul's Catholic College
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