Summary
Overview
Work History
Education
Skills
Personal Information
Learning And Development
Timeline
Generic

Sophie Wiblen

Summary

Dedicated and compassionate Child & Family Practitioner with a strong background in social work and case management, specializing in child protection, family resilience, and at-risk youth services. I am adept at utilizing strength-based frameworks to conduct comprehensive assessments, develop tailored case plans, and provide ongoing support to vulnerable children, young people, and families. Proven expertise in collaborating with multidisciplinary teams, including the Department of Communities and Justice (DCJ), schools, health services, and allied professionals to ensure holistic, client-centered interventions. Highly skilled in engaging clients, advocating for their needs, and managing complex cases with a focus on child safety, family well-being, and the reduction of out-of-home care. Committed to delivering impactful services that drive positive outcomes while adhering to professional governance standards and child protection policies.

Overview

9
9
years of professional experience

Work History

Child & Family Practitioner

THE BENEVOLENT SOCIETY
01.2024 - Current
  • Worked intensively with at-risk children, young people, and families using strength-based frameworks to assess, plan, implement, and review client plans aimed at improving parenting capacity and family resilience.
  • Conducted comprehensive assessments to identify strengths and areas of risk, with a focus on child safety and minimizing the need for out-of-home care.
  • Worked closely with the Department of Communities and Justice (DCJ) to ensure effective case planning, risk management, and compliance with child protection policies.
  • Developed, implemented, and monitored individualized case plans in collaboration with clients, families, and other service providers.
  • Coordinated with schools, health services, GP’s, allied health providers, and other community organizations to ensure holistic support for clients.
  • Acted as the key worker for clients, providing regular contact visits, case updates, and advocating for clients' needs during case conferences and review meetings.
  • Documented client progress and outcomes in clear, accurate, and timely reports using both technology and paper-based systems.
  • Managed competing priorities while ensuring compliance with professional governance frameworks and child protection protocols

Conference Convener

Youth Justice
10.2023 - Current
  • Prepare, facilitate, and record information according to relevant legislative and operations needs
  • Communicate well and engage with others
  • Develop rapport and engage participants to feel safe to discuss in a group environment
  • Establish and maintain working relationships with police, support services, and other agencies
  • Utilise community services to refer to access or participate to develop young people
  • Increase victim satisfaction with the criminal justice system
  • Complete administrative tasks associated with the conference
  • Proactively engage with Assistant Managers in supervision
  • Gain and develop knowledge relevant to significant issues that have an impact on Aboriginal Young People, Families and community
  • Develop rapport and proactively engage with Aboriginal communities to facilitate a Youth Justice Conference

General Administrative Support Officer

New South Wales Police Force
03.2019 - 01.2024
  • Networking with Solicitors, Police & Court staff to ensure representations, Subpoena & GIPPA requests are completed on time to meet deadlines
  • Use of EDRMS daily to keep track of all accountable books & collate and file all documents electronically for 22 Police Station across the New England Police District
  • Use of Computer Aided Dispatch (CAD) to take emergency calls from the public and dispatch Police accordingly
  • Work with maintenance contractors & provide station tours and floor plans to ensure police stations are in compliance with WHS
  • Monitor and maintain store supplies, I have generated multiple orders of office supplies and accountable books through WINC & SAP
  • Monitor, Maintain and Audit First Aid Kits across New England Police and create spreadsheets in Microsoft Excel to display data
  • General administrating duties which consist of; correspondence of emails, answering phone calls and directing appropriately, first point of customer service, responding to enquiries and re directing as necessary
  • Proficient in scanning, faxing and photocopying documents to other staff members and external stakeholders
  • Prepare and submit submissions to management for maintenance within the district
  • Capabilities I have demonstrated in this role to a high standard include; honest, ethical and professional behaviour
  • I am able to plan and prioritise tasks in order of importance to ensure I get tasks done on time
  • I have shown resilience and courage through all aspects of my role by contributing ideas and expressing my views, listening when my ideas are challenged then responding in a reasonable way
  • Staying calm in challenging situations and always challenging myself when problems arise
  • I am able to communicate with a diverse community; I have completed training in Aboriginal Cultural respect and work with and alongside people of multicultural backgrounds every day
  • I am proficient in all Microsoft Office software and tech savvy which allows me to get computer tasks done efficiently; I have created spreadsheets in Excel, PowerPoint presentations in PowerPoint and typed documents in Microsoft Word

Administration Assistant

Department of Juvenile Justice
01.2016 - 03.2019
  • Networking with Youth liaison officer at the local police station to process Youth Just Conferences (YJC)
  • This involves me working closely with the Assistant Manager to organise and submit information into CIMS for a conference to go ahead
  • Use of SAP to create, process and pay invoices on a daily basis
  • General administrating duties which consist of; correspondence of emails, answering phone calls and directing appropriately, first point of customer service, responding to enquiries and re directing as necessary
  • Organisation of Accommodation, travel and meetings for colleagues through FCM
  • Monitor and maintain store supplies, I have generated multiple orders through WINC to maintain store supplies for the office
  • Use of EDRMS on a regular basis to collate and TRIM documents and create files
  • Use of Pcard and petty cash to purchase necessities such as; purchasing food for young clients
  • Prepare and submit submissions to management for maintenance within the office
  • Create Agendas and write meeting minutes for Area meetings, Assistant Manager Meetings and Local Office meetings
  • Proficient in scanning, faxing and photocopying documents to other staff members and external stakeholders

Acting Juvenile Justice Caseworker

Department of Juvenile Justice
12.2017 - 12.2018
  • Delivery of Changing Habits and Reaching Targets (CHART) to Non-compliant kids, this program is an evidence offence based cognitive behavioural intervention used to assist young people to develop new skills and practise
  • Clients that I have worked with have been exposed to Domestic Violence, Substance abuse and socioeconomic difficulties
  • I have worked closely with one young person who has a history of self-harm, mental health issues, substance abuse, and offending behaviour
  • Interviewing young people and their carer, asking them a series of questions to develop a background report and develop a case plan
  • Work as part of a multidisciplinary team alongside psychologists
  • Worked collaboratively with government and non-government stakeholders such as FACS, Aboriginal Legal Service, Police, Centre care and Centre link
  • I have successfully set young clients up on centre link payments, supported young clients whilst been in custody and worked alongside FACS
  • Attended local court in assistance to a young person working alongside legal support
  • Use of YLS/CMI-AA which identifies the risk factors of re offending for example; substance use, lack of engagement in school, relationships with family and peer groups
  • I have utilised this in developing a risk register and case plans for young people
  • Capabilities I bring to this role are a superior level of honesty, ethical and professional behaviour
  • I conduct myself at a high level and am able to think and resolve problems effectively
  • I have the ability to work efficiently in a group and unsupervised as well as be an effective communicator with a cross section of the community
  • I have adept communication skill and am able present and adjust my communication skills to a diverse audience
  • An example of where I have demonstrated this is when working with young Aboriginal people
  • The caseworker role has a focus on customer service and delivery of interventions that meet the risk need responsively of the client
  • An example I can provide is when I was working with a young person who had shown interest and was determined to find a job
  • I linked up with an external stake holder BEST employment that assisted the young person in the steps it takes to gain employment
  • Casework clients often present with complex issues and responses to these issues requires me to have an adept level of thinking and problem-solving capabilities
  • Case management of a client can also be called project management
  • There are many key players in the case management of a young person and co-ordinating services and initiatives to achieve great outcomes is a capability that I present at an intermediate level
  • An example of a time I displayed this is when I have sat down with a client and helped identified aspects of her life that needed changing
  • I then put this information in a case plan and contacted stakeholders within the community to put a plan in place to help the young person achieve her goals

Education

Responding To Domestic Family Violence -

Lifeline
12.2017

Certificate 4 in Fitness -

Fitlink Australia
12.2015

Athlete Recovery/Peak Performance Workshop -

Dept. of National Parks, Sport & Racing
12.2015

Certificate 3 in Fitness -

Fitlink Australia
12.2014

Higher School Certificate -

Moree Secondary Colleague
12.2013

Certificate 2 Business -

Moree Secondary Colleague
12.2013

RSA & RSG -

Country Hospitality Services
12.2013

Skills

  • Case Management and Client Advocacy
  • Child Protection & Risk Management
  • Comprehensive Assessments & Intervention Planning
  • Strength-Based Practice
  • Collaborative Teamwork and Stakeholder Engagement, including DCJ
  • Excellent Communication and Documentation Skills
  • Ability to work with Diverse Communities (Aboriginal and Torres Strait Islander, CALD, LGBTI)
  • Trauma-Informed Care
  • Flexibility to work evenings and weekends as needed

Personal Information

Date of Birth: 10/06/95

Learning And Development

  • Aboriginal Cultures and History, 01/01/23
  • Trauma Informed Practice, 01/01/23
  • Youth Justice Domestic and Family Violence Training, 01/01/23
  • SAP Requisitioning & Invoicing Workshop, 01/01/17
  • CBT in action Program, 01/01/17
  • Case plan training workshop, 01/01/17
  • Fire & Emergency Management, 01/01/17
  • Aboriginal Cultural Respect Training, 01/01/17
  • Working With Children Check
  • Drivers License

Timeline

Child & Family Practitioner

THE BENEVOLENT SOCIETY
01.2024 - Current

Conference Convener

Youth Justice
10.2023 - Current

General Administrative Support Officer

New South Wales Police Force
03.2019 - 01.2024

Acting Juvenile Justice Caseworker

Department of Juvenile Justice
12.2017 - 12.2018

Administration Assistant

Department of Juvenile Justice
01.2016 - 03.2019

Certificate 4 in Fitness -

Fitlink Australia

Athlete Recovery/Peak Performance Workshop -

Dept. of National Parks, Sport & Racing

Certificate 3 in Fitness -

Fitlink Australia

Higher School Certificate -

Moree Secondary Colleague

Certificate 2 Business -

Moree Secondary Colleague

RSA & RSG -

Country Hospitality Services

Responding To Domestic Family Violence -

Lifeline

Similar Profiles

CREATE PROFILE
Sophie Wiblen