Sophie Williams
Burpengary East,QLD
Summary
Proven track record in beverage preparation and exceptional customer service, demonstrated at Brookwater Golf & Country Club and Black Stocks Country Estate. Confident in fostering customer relationships and training staff, showcasing reliable organisation and effective communication. Knows the importance of building good relationship with other team members to ensure a good work place environment and to ensure operations run smoothly.
Overview
8
8
years of professional experience
Work History
Bartender & Restaurant Server
Brookwater Golf & Country Club
2022.11 - Current
- Followed strict recipes and drink measurements to minimize product used.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, taking inventory and ensuring the premises was locked and secure.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated warm relationships with regular customers.
- Trained new employees on correct techniques and procedures.
- Operated espresso machines and commercial coffee brewers to create beverages.
Bar Supervisor
Black Stock Country Estate
2020.12 - 2022.11
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Checked ID cards and verified bar guests were of legal age.
- Completed bar opening and closing procedures.
- Improved customer service rankings by resolving issues quickly and accurately.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Oversaw event operations to keep running smoothly.
- Trained new staff.
Health Care Assistant
NHS - National Health Service
2016.06 - 2020.08
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Documented patient information and care activities in electronic health record.
- Followed directions of licensed nurses to administer medications and treatments.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Childcare And Education Diploma -
Sussex Downs College
EastbourneSkills
- Beverage Preparation
- Great team player
- Customer Service skills
- Clear and effective communication
- Highly reliable and organised
- Great time management skills
Additional Information
Availability;
Weekday evenings - 5pm - late.
Weekends - All day - late.
References available on request.
Timeline
Bartender & Restaurant Server
Brookwater Golf & Country Club
2022.11 - Current
Bar Supervisor
Black Stock Country Estate
2020.12 - 2022.11
Health Care Assistant
NHS - National Health Service
2016.06 - 2020.08
Childcare And Education Diploma -
Sussex Downs College