Sophie Yang
Melbourne,VIC
Summary
Experienced client advisor and operations manager. With three years of experience in client service and operation managing, I have honed strong client relationship development skill, attention to details and communication skills to ensure a high level of customers' satisfaction. Also Skilled in software packages such as Microsoft Office and Adobe Creative Suite.
Overview
6
6
years of professional experience
Work History
Client Advisor
Michael Hill Jewellers
10.2024 - Current
- Built lasting relationships with both existing and potential customers to encourage loyalty and repeat business.
- Visual merchandising based on different season and promotion to engage customers and maintain store visual appeal.
- Handled both card and cash transactions efficiently while adhering to company cash handling policies and ensured accuracy.
- Managed returns, exchanges and refunds in accordance with store policy, and turned possible returns to exchanges.
- Managed online orders and store to store transfer.
- Involved in monthly stock taking and transferring to ensure product availability and contribute to higher customer satisfaction.
Operations Manager/Customer Service Representative
Dots
04.2022 - 09.2024
- Control and reduce turnaround time for project completion through effectively communication with suppliers and team members.
- Monitoring and controlling operational costs.
- Developing strong lasting relationships with suppliers and leasing management, resulting in better pricing and service quality.
- Provide customized training programs based on individual needs of staffs for quicker improvement.
- Enhanced customer satisfaction and increasing loyalty by understanding concerns and promptly providing accurate solutions.
- Payment processing, including both card and cash payment.
Assistant Operations Manager
Mint My Desk Pty Ltd
10.2021 - 02.2022
- Provide administrative support, including wages and expense book keeping.
- Staff training and management.
- Develop and deliver training programs tailored to individual needs to enhance staff's performance.
- Assist and support operations manager with both internal and external communications, including customers, other teams and suppliers.
- Assist in monitor and reducing operational costs.
- Payment processing, including both card and cash payment
- Stock taking and ordering.
Media Content Creator/developer
Millionlife Pty Ltd
09.2019 - 02.2022
- Media content production including graphic and video shooting and editing as well as content writing for website with Adobe Creative Suite.
- Website maintenance and updates.
- Worked collaboratively with cross- functional teams to produce contents and campaigns for both online and offline channels.
Media Assistant
British Asia Consultant Agency
04.2019 - 08.2019
- Providing regular media updates to keep clients on track with the newest information.
- Media content creation, including graphic and video editing and productions as well as content writing using Adobe Creative Suite.
- Social media account management. And Report inquiries and feedback received from the back end to related teams and provide accurate solutions.
- Brainstorming and planning for weekly media campaigns.
Education
Bachelor of Media Communication -
Monash University
2021
Skills
- Client service and relationship management
- Sales strategy
- Multi-tasking
- Great attention to details
- Teamwork and collaboration
- Retail store operations
- POS system operation
- Microsoft Office Suite
Timeline
Client Advisor
Michael Hill Jewellers
10.2024 - Current
Operations Manager/Customer Service Representative
Dots
04.2022 - 09.2024
Assistant Operations Manager
Mint My Desk Pty Ltd
10.2021 - 02.2022
Media Content Creator/developer
Millionlife Pty Ltd
09.2019 - 02.2022
Media Assistant
British Asia Consultant Agency
04.2019 - 08.2019
Bachelor of Media Communication -
Monash University
Similar Profiles
Anisha DupuisAnisha Dupuis
Sales Associate at Michael Hill JewellersSales Associate at Michael Hill Jewellers
Simone SheltonSimone Shelton
Customer Service Representative at Michael Hill JewellersCustomer Service Representative at Michael Hill Jewellers
Georgia CaseyGeorgia Casey
Store Manager at Michael Hill JewellersStore Manager at Michael Hill Jewellers
Mini DiyagamaMini Diyagama
Business Analyst at Michael Hill JewellersBusiness Analyst at Michael Hill Jewellers
Zac JonesZac Jones
Duty Manager at Village CinemasDuty Manager at Village Cinemas