Sophie White
Gold Coast
Summary
Hardworking and reliable candidate, adept at fostering a positive work culture and driven to learn new skills within office operations. Known for confidence in public speaking, a proactive approach and ability to thrive in team settings with superb attention to detail to demonstrate best practice in an administrative role. Committed to providing a top-notch work ethic to enhance productivity and services provided to contribute to organisational success.
Overview
9
9
years of professional experience
Work History
Food and Beverage Attendant
Hamilton Island Enterprises
10.2023 - 06.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Trained new staff members on company policies and procedures.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages.
Coffee Barista Cafe All-Rounder
Coffee Culture
07.2023 - 10.2023
- Perfected latte art and prepared high-quality espresso beverages which is maintained in busy periods.
- Pleasantly interacted with customers to promote fun, positive environment.
- Maintained and operated espresso machines, cold drink blenders, toaster machines, and other equipment with thorough knowledge and efficiency.
Food and Beverage Attendant
Bistro Sociale
07.2023 - 10.2023
- Displayed enthusiasm and promoted excellent service to customers.
- Exceeded all guest expectations, in particular VIP customers.
- Welcomed guests and visitors to accommodation and hotel services.
- Presented menus to patrons promptly after seating and answered questions about menu items, to follow a table service process.
- Learned the basics of serving alcoholic and non-alcoholic beverages in a bar environment.
Pilates Instructor
Pip Reed Nutrition
07.2023 - 10.2023
- Compose daily programs tailored using different styles of Pilates, which enhance the whole body's strength, stability and flexibility.
- Delivered fun energy and daily instruction to execute classes which ensure accurate form and technique to prevent injury.
- Motivated and built strong client relationships to achieve positive feedback.
- Promoted an inclusive environment for clients to stay motivated and reach their health and lifestyle goals.
Fitness Coach
F45 Training
08.2020 - 08.2023
- Worked closely with clients to redefine their personal health identity, by encouraging physical activity and appropriate nutritional to improve overall well-being.
- Engaged with large groups as the lead communicator and public speaker.
- Utilised social media platforms to promote the business and attract customers.
- Experienced the importance of working in a tight-knit team environment, whilst contributing to a strong and cohesive workplace.
Coffee Barista
Cafe Rocca
04.2022 - 04.2023
- Prepared and served coffee, an array of teas and cold drink blends.
- Greeted guests with a pleasant smile and superior customer service.
- Worked in a team environment to provide customers with the best experience possible.
Crew Member Area Leader
McDonald's
09.2015 - 09.2020
- Operated cash register, prepared food and beverages whilst providing accurate customer satisfaction.
- Worked under intense pressure to maintain fast-paced work.
- Learned the importance of quality customer service and communication.
Education
Responsible Service of Alcohol
Urban E-Learning Pty Ltd07.2023
Level 1 & 2 Matwork Pilates Instructor -
Zama Yoga
09.2023
Special Tertiary Entrance Program - Distinction Attained
University of Wollongong College
Wollongong11.2020
Year 12 High School Certificate -
Bowral High School
Bowral12.2019
Open Drivers Licence
Obtained For 4+ Years (Manual)2018
Skills
- Front of house skills and presentation
- Confident and energised public speaker
- Enthusiastic nature with a friendly, positive attitude
- Exceptional Coffee Barista
- Superior Bar Attendant
- Active listener
- Clear and professional communicator
- Organised, reliable and quality work ethic
- Works effectively in a team environment
- Optimistic problem solver who thinks well in a variety of circumstances
- Taking pride in presenting myself with respectful and appropriate attire
Timeline
Food and Beverage Attendant
Hamilton Island Enterprises
10.2023 - 06.2024
Coffee Barista Cafe All-Rounder
Coffee Culture
07.2023 - 10.2023
Food and Beverage Attendant
Bistro Sociale
07.2023 - 10.2023
Pilates Instructor
Pip Reed Nutrition
07.2023 - 10.2023
Coffee Barista
Cafe Rocca
04.2022 - 04.2023
Fitness Coach
F45 Training
08.2020 - 08.2023
Crew Member Area Leader
McDonald's
09.2015 - 09.2020
Responsible Service of Alcohol
Level 1 & 2 Matwork Pilates Instructor -
Zama Yoga
Special Tertiary Entrance Program - Distinction Attained
University of Wollongong College
Year 12 High School Certificate -
Bowral High School
Open Drivers Licence
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