Sophiya Manandhar

• Lead and manage clinical services to ensure delivery of high-quality and person-centred care in disability services.
• Collaborate with multidisciplinary teams to optimize health outcomes.
• Monitor and enhance care plans, ensuring compliance with NDIS regulatory standards
• Provide mentorship and training to staff, fostering a culture of continuous learning and excellence.
• Conduct regular internal audits of clinical processes, identifying areas for improvement and driving continuous quality improvements across the organization.
• Participate in interdisciplinary conferences, sharing clinical insights and collaborating on strategies for complex case management.
• Assist in the development of protocols for complex case management, leading to improved outcomes for high-risk populations.
• Support organizational performance improvement initiatives by participating in data analysis, root cause identification, and action plan development efforts.

• Deliver critical nursing care in a high-pressure emergency environment, handling diverse medical cases.
• Perform rapid assessments and implement immediate interventions to stabilize patients.
• Collaborate with emergency physicians and allied health professionals for efficient care delivery.
• Maintain documentation and ensure adherence to safety protocols.
• Improved patient satisfaction ratings by delivering compassionate and personalized care.

• Led a team of nurses in the delivery of rehabilitative care to post-surgical and chronic care patients.
• Conducted patient assessments and developed individualized recovery plans.
• Managed staff scheduling, ensured resource allocation, and maintained compliance with clinical guidelines
• Acted as a liaison between patients, families, and healthcare teams to facilitate communication and care continuity.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.

• Completed comprehensive training rotations, gaining expertise in medical-surgical and rehabilitative care
• Administered medications, monitored patient progress, and provided education on recovery protocols
• Demonstrated adaptability and a commitment to delivering holistic patient care
• Contributed to achievement of established department goals and objectives by adhering to policies, procedures and quality and safety standards.
• Exhibited competency in various nursing skills such cannulation, medication administration, and wound care management.
• Guided nursing students, providing mentorship and guidance while fostering a supportive learning environment.

• Managed patient appointments, records, and billing processes with precision and confidentiality
• Provided administrative support to clinical teams, ensuring seamless operational workflows
• Responded to patient inquiries with professionalism and empathy, enhancing service satisfaction
• Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
• Supervised and guided new employees to improve understanding of job responsibilities.

• Delivered front-desk services, including appointment scheduling and patient check-ins
• Maintained a welcoming environment and ensured efficient communication between staff and patients
• Supported administrative operations, contributing to organizational efficiency
• Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
• Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.

• Provided community-based home nursing care as per aged-care guidelines, focusing on patient education, preventive care, and chronic disease management.
• Conducted competency assessments for care workers.
• Conducted health screenings, assessments, and follow-ups to

promote community health and wellness.

• Coordinated care services with local health agencies and

community organizations to support patient needs.

• Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
• Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.