Sophy Piper
Tumut,NSW
Summary
Results-driven bartender and barista with a focus on customer engagement and quality improvement. Demonstrated ability to adapt to changing environments while maintaining exceptional service standards and effective communication.
Overview
6
6
years of professional experience
Work History
Bartender
Tumut River Brewing Co.
TUMUT 2720, NSW
12.2024 - Current
- Greeted customers and provided excellent customer service.
- Resolved customer complaints in a professional manner.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Cafe Barista
Whisk & Dish
TUMUT 2720, NSW
07.2024 - Current
- Maintained cleanliness and organization of the café workspace.
- Provided exceptional customer service, addressing inquiries and orders promptly.
- Assisted in inventory management for coffee beans and supplies.
- Operated cash register, processing transactions efficiently and accurately.
Cafe all rounder
Kats Whiskers
TUMUT 2720, NSW
10.2019 - 04.2024
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
Bar and Restaurant Manager
Tumut River Brewing Co.
TUMUT 2720, NSW
04.2021 - 02.2024
- Implemented promotional events to boost customer engagement and sales.
- Monitored customer feedback to improve service quality continuously.
- Led team meetings to align goals and enhance communication among staff.
- Monitored inventory levels and placed orders with vendors as needed.
- Oversaw staff scheduling and training for optimal performance.
Education
High School Diploma -
Tumut High
Tumut, NSW10-2019
Pilates Mat & Reformer Teaching Certification -
Breathe Education
Online Skills
- Customer service
- Cash handling
- POS operation
- Inventory management
- Beverage preparation
- Customer relationship management
Refrences
- Clara Packard: Former employer
0429631701
Timeline
Bartender
Tumut River Brewing Co.
12.2024 - Current
Cafe Barista
Whisk & Dish
07.2024 - Current
Bar and Restaurant Manager
Tumut River Brewing Co.
04.2021 - 02.2024
Cafe all rounder
Kats Whiskers
10.2019 - 04.2024
High School Diploma -
Tumut High
Pilates Mat & Reformer Teaching Certification -
Breathe Education