So Pyay San
Sydney,NSW
Summary
Dedicated and driven Bachelor of Design in Architecture student at UTS with hands-on experience in family business operations, focusing on customer service, leadership, and decision-making. Known for strong communication skills and ability to work effectively under pressure. Eager to apply academic knowledge and practical experience to contribute meaningfully in an entry-level job.
Overview
2
2
years of professional experience
Work History
Guitar Tutor
Volunteer
Kamayut, Yangon
08.2021 - 08.2022
- Demonstrated different strumming patterns and fingerpicking techniques.
- Instructed students on reading music notation and understanding chord structure.
- Developed lesson plans tailored to individual student needs and goals.
Front of House Supervisor
My Aunt's Restaurant
Kamayut, Yangon
07.2020 - 08.2022
- Supervised a team of 10 front-of-house staff to ensure quality customer service.
- Performed regular inventories of food items stored in refrigerators or freezers keeping track of expiration dates.
- Planned special events, promotions, or discounts to increase sales volume.
- Served as a liaison between management and employees to ensure effective communication.
- Provided feedback to employees regarding performance and customer satisfaction.
- Resolved customer complaints in a professional manner.
- Communicated customer feedback regarding menu items or services provided to management team.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Handled complaints, settled disputes and resolved customer conflicts.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
Education
Undergraduate Student of Bachelor of Design in Architecture - Architecture
University of Technology Sydney
702 Harris St, Ultimo NSW 200711-2026
Skills
- Complaint Handling
- Staff Management
- Order Accuracy
- Service prioritization
- Reservation Management
- Quality Control
- Leadership and Decision Making
- Strong Communication and Customer Service
- Works Well Under Pressure
Languages
Burmese
Native/ Bilingual
Timeline
Guitar Tutor
Volunteer
08.2021 - 08.2022
Front of House Supervisor
My Aunt's Restaurant
07.2020 - 08.2022
Undergraduate Student of Bachelor of Design in Architecture - Architecture
University of Technology Sydney
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