Sora Yang

Customer Service & Sales

• Assisted international customers by providing product information and recommendations in both Korean and English.
• Guided customers through purchase processes, ensuring smooth tax-free transactions.
• Handled customer inquiries and resolved complaints with professionalism.

Sales Performance

• Promoted beauty, luxury, and travel retail products to boost sales.
• Consistently met or exceeded daily and monthly sales targets.
• Used cross-selling and up-selling strategies to maximize purchase value.

Language & Communication

• Acted as a bilingual bridge between Korean-speaking customers and English-speaking staff or management.
• Translated product details, promotional information, and company policies when needed.
• Enhanced customer satisfaction by tailoring service to cultural and language needs.

Operations & Merchandising

• Maintained product displays to ensure shelves were well-stocked and visually appealing.
• Processed payments accurately using POS systems.
• Assisted with stock control, including restocking and inventory checks.

Teamwork & Collaboration

• Worked closely with a multicultural team to ensure efficient store operations.
• Supported colleagues by sharing language skills during peak customer flow.
• Participated in staff training sessions to stay updated on products and promotions.

Customer Service & Consultation

• Provided personalized skincare consultations to international tourists in both Korean and English.
• Recommended treatments and products based on individual skin types and concerns.
• Delivered professional and friendly service to enhance the customer experience.

Sales & Revenue Growth

• Promoted and sold skincare treatments and products to a diverse clientele.
• Consistently achieved and exceeded sales targets through tailored recommendations and upselling.
• Maintained accurate sales records for daily, weekly, and monthly reporting.

Language & Communication

• Assisted foreign tourists by bridging language gaps with bilingual support.
• Explained skincare benefits, routines, and product usage clearly in Korean and English.
• Handled inquiries and cultural nuances with professionalism and sensitivity.

Customer Feedback & Retention

• Encouraged customers to leave reviews and managed customer feedback.
• Followed up with clients to ensure satisfaction and build repeat business.
• Used reviews and feedback insights to improve customer service and product offerings.

Operations & Teamwork

• Ensured product displays were well-stocked and visually appealing.
• Maintained hygiene and cleanliness standards in treatment areas.
• Collaborated with team members to support promotions, events, and peak tourist seasons.

Customer Service & Consultation

• Provided personalized skincare consultations to international tourists in both Korean and English.
• Recommended treatments and products based on individual skin types and concerns.
• Delivered professional and friendly service to enhance the customer experience.

Sales & Revenue Growth

• Promoted and sold skincare treatments and products to a diverse clientele.
• Consistently achieved and exceeded sales targets through tailored recommendations and upselling.
• Maintained accurate sales records for daily, weekly, and monthly reporting.

Language & Communication

• Assisted foreign tourists by bridging language gaps with bilingual support.
• Explained skincare benefits, routines, and product usage clearly in Korean and English.
• Handled inquiries and cultural nuances with professionalism and sensitivity.

Customer Feedback & Retention

• Encouraged customers to leave reviews and managed customer feedback.
• Followed up with clients to ensure satisfaction and build repeat business.
• Used reviews and feedback insights to improve customer service and product offerings.

Operations & Teamwork

• Ensured product displays were well-stocked and visually appealing.
• Maintained hygiene and cleanliness standards in treatment areas.
• Collaborated with team members to support promotions, events, and peak tourist seasons.

Customer Service & Consultation

• Provided personalized skincare consultations to international tourists in both Korean and English.
• Recommended treatments and products based on individual skin types and concerns.
• Delivered professional and friendly service to enhance the customer experience.

Sales & Revenue Growth

• Promoted and sold skincare treatments and products to a diverse clientele.
• Consistently achieved and exceeded sales targets through tailored recommendations and upselling.
• Maintained accurate sales records for daily, weekly, and monthly reporting.

Language & Communication

• Assisted foreign tourists by bridging language gaps with bilingual support.
• Explained skincare benefits, routines, and product usage clearly in Korean and English.
• Handled inquiries and cultural nuances with professionalism and sensitivity.

Customer Feedback & Retention

• Encouraged customers to leave reviews and managed customer feedback.
• Followed up with clients to ensure satisfaction and build repeat business.
• Used reviews and feedback insights to improve customer service and product offerings.

Operations & Teamwork

• Ensured product displays were well-stocked and visually appealing.
• Maintained hygiene and cleanliness standards in treatment areas.
• Collaborated with team members to support promotions, events, and peak tourist seasons.