Summary
Overview
Work History
Education
Skills
Interests
Timeline
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SORABJEET SINGH

Lavington,NSW

Summary

I am a confident and energetic individual with a strong work ethic. It matters to me how I present myself, the quality of my work and how I interact with colleagues, managers and customers. I seek to treat others, how I wish to be treated myself. After a number of years working in the Hospitality & Retail Industry, I'm now enthusiastic to move into a more meaningful role, where I can utilize my transferrable work skills to work with people more closely. Currently in Public Sector including 2 years with ANZ Bank Limited, I have learned the importance of great customer service, how to successfully manage busy workloads and accompanying administrative tasks. Currently within my role as a Service Consultant, I’m able to ensure all aspects of my workload run like clockwork, this includes administrative tasks, managing customer enquiries and providing assistance to sales team. I thrive in busy working environments and enjoy the day-to-day tasks allocated to me as well as assisting in training/mentoring where required. I consider myself to be highly customer focused and when dealing with enquiries or complaints, I listen well, remain calm, and actively seek solutions quickly and effectively, to customer and business satisfaction.

Overview

9
9
years of professional experience

Work History

Truck Driver

Ronfinemore Transport Limited
07.2024 - 08.2025
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained daily, legible log book and submitted corresponding documents.
  • Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
  • Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.

Truck Driver

Shergill Transport Ltd
05.2021 - 07.2024
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible log book and submitted corresponding documents.
  • Managed day-to-day business operations.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.

Service Consultant

ANZ BANK NEW ZEALAND LIMITED
05.2020 - 07.2021
  • Key Roles and Responsibilities
  • First point of call - for Personal general, Working for families tax credit and Debt calls. Assess the information provided by the client, determine their circumstances and choose an appropriate course of action, making referrals as necessary
  • Processing - Using sound judgment to assess and decide when processing Working for families’ tax credits application, assessment of eligibility entitlement and proactive actions.
  • Maintaining – Managing all application related material securely and document findings with relevant legislation
  • Accuracy - Maintaining accurate client records including personal details, recording relevant notes and third party conversations for inbound calls with high integrity and attention to detail
  • Upholding - business standards for behaviours and professionalism, and adhere to the dress standard.
  • Tracking and processing refunds/ payments. Assessing accounts for further actions or referring to the correct department to action if out of expertise area.
  • Administering debt installments, educating customers about debt and avoiding future debt
  • Act as an information advisor, providing clients and the community with up to date information relating to Inland Revenue policy and legislation. Access information to maintain knowledge of business change and updates
  • Manage challenging calls, providing options and escalating problems as appropriate. Process actions within appropriate guidelines. Refer actions for processing to other parties where appropriate.
  • Prepare written material within Inland Revenue guidelines, including letters, emails and facsimiles.
  • Navigate and manage - multiple Inland Revenue computer applications.

Service Consultant

ANZ BANK NEW ZEALAND LIMITED
12.2019 - 04.2020
  • Key Roles and Responsibilities
  • First point of call - for Personal general, Working for families tax credit and Debt calls. Assess the information provided by the client, determine their circumstances and choose an appropriate course of action, making referrals as necessary
  • Processing - Using sound judgment to assess and decide when processing Working for families’ tax credits application, assessment of eligibility entitlement and proactive actions.
  • Maintaining – Managing all application related material securely and document findings with relevant legislation
  • Accuracy - Maintaining accurate client records including personal details, recording relevant notes and third party conversations for inbound calls with high integrity and attention to detail
  • Upholding - business standards for behaviours and professionalism, and adhere to the dress standard.
  • Tracking and processing refunds/ payments. Assessing accounts for further actions or referring to the correct department to action if out of expertise area.
  • Administering debt installments, educating customers about debt and avoiding future debt
  • Act as an information advisor, providing clients and the community with up to date information relating to Inland Revenue policy and legislation. Access information to maintain knowledge of business change and updates
  • Manage challenging calls, providing options and escalating problems as appropriate. Process actions within appropriate guidelines. Refer actions for processing to other parties where appropriate.
  • Prepare written material within Inland Revenue guidelines, including letters, emails and facsimiles.
  • Navigate and manage - multiple Inland Revenue computer applications.

Assistant to Store Manager

SUPER 7 RETAIL LIMITED
09.2016 - 07.2018
  • Key Roles and Responsibilities:
  • First point of contact – Maintaining a high respected level of communication and relationship with not only customers but merchandisers and contractors as well as co-worker’s throughout the Store.
  • Frontline Customer Service - Ensuring that all customers are served with a friendly and efficient manner
  • Training and Mentoring- Hiring, Training and Supervising - Ensuring that each of my staff are well trained and are comfortable and safe with company equipment, safety regulations and adhere to company policy.
  • Monitor and control - the quality, quantity and presentation of product and to ensure the effective utilization and performance of staff.
  • Planning and Co-ordinating - all facets of the day-to-day operations of the store
  • Occupational Health and Safety/ Food Safety – Abiding by company policy to ensure staff is following correct cleaning, Health and Safety Procedures, as well as a safe working environment for customers, staff and contractors.
  • Food Safety - Comply with Company Policy and Procedure’s including Health and Safety daily within Store to guarantee food safety is top priority.
  • Stock Ordering/Replenishment – Maintaining Stock levels, records and reports. Ordering stock accordingly within budget and specified guidelines.
  • Managing wastage and maximising sales – making sure that due dated stock are reduced and to minimize wastage by not ordering a lot.
  • Stocktaking – Keep count and order of stock every fortnight as per company policy as a way to reduce and keep track of stock coming through daily.
  • Stock Rotation – Freshness of product relies heavily on Stock rotation and ensuring that we stock fresh and high quality products.
  • Attention to detail – Creating eye-catching displays for stock on sale. Setting up daily case to present a good variety of cold shaved, sliced and raw meat.
  • Ticketing/ Advertise – Creating tickets and displays to reflect importance of product sale, up sell and draw attention. Creating ample platter and providing customers with product background knowledge. Worked as part of a dedicated sales team providing a high level of customer support and after sale service

Education

Diploma - Business Management Level 6

New Zealand National College
08.2016

Diploma - Business Management Level 5

Concordia Institute of Business
08.2015

Skills

  • Highly customer focused – a passion to deliver exceptional and accurate service
  • Solution focused – Able to focus on potential solutions rather than the problem, utilising a creative thinking style and a positive approach
  • Strong interpersonal and communication skills – proven ability to relate, supervise and manage people from different backgrounds, cultures and walks of life
  • Ability to work well as part of team or independently proven track record using own initiative to manage and train team members, as a team understands the importance of team working to achieve objectives
  • Analytical – High level of accountability for quality and accuracy
  • Highly organized and Administrator – Diligent in performing all aspects of record keeping, reporting and communication
  • Computer literate - Microsoft Word, Outlook, Excel and is ‘computer savvy’ Microsoft office software
  • Displays integrity and respect for confidentiality especially with sensitive information internally and externally
  • Highly proficient in spoken, written and fluent in English and Punjabi

Interests

  • Gym Workouts
  • Enjoy participating in [activity] for overall physical and mental well-being
  • High-Intensity Interval Training

Timeline

Truck Driver

Ronfinemore Transport Limited
07.2024 - 08.2025

Truck Driver

Shergill Transport Ltd
05.2021 - 07.2024

Service Consultant

ANZ BANK NEW ZEALAND LIMITED
05.2020 - 07.2021

Service Consultant

ANZ BANK NEW ZEALAND LIMITED
12.2019 - 04.2020

Assistant to Store Manager

SUPER 7 RETAIL LIMITED
09.2016 - 07.2018

Diploma - Business Management Level 5

Concordia Institute of Business

Diploma - Business Management Level 6

New Zealand National College

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