Soraya Berdu
Perth
Summary
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
15
15
years of professional experience
Work History
Team Leader – Les Nauticales ( Yachting Show)
Onet Accueil
03.2025 - 03.2025
- Enhanced workflow efficiency by leading daily operations and task management.
- Trained new hires on safety protocols and standard operating procedures.
- Monitored inventory and coordinated with suppliers for timely restocking efforts.
- Implemented process improvements, boosting service delivery and operational efficiency.
- Facilitated team communication to quickly resolve operational challenges and issues.
Hostess – St Tropez Open( Tennis Tournament)
Onet Accueil
09.2024 - 09.2024
- Greeted and seated guests, ensuring prompt service and positive first impressions.
- VIP reception (private boxes)
- Ticketing
Team Leader – Paris 2024 (Olympic Games)
Onet Accueil
07.2024 - 08.2024
- Enhanced team communication and collaboration through effective meeting leadership.
- Trained new employees on operational procedures and safety protocols efficiently.
- Increased operational efficiency by implementing targeted process improvements.
- Ensured peak hour coverage through effective scheduling coordination.
Hostess – Open 13(Tennis Tournament)
Onet Accueil
02.2024 - 02.2024
- Enhanced guest experiences by warmly greeting and welcoming visitors.
- Resolved inquiries swiftly, boosting overall customer satisfaction significantly.
- Streamlined front desk operations, ensuring a well-organized and efficient workflow.
- Coordinated VIP seating arrangements, providing high-level guest service.
- Executed efficient ticket scanning, facilitating smooth entry for guests.
Front Desk Hostess
Arpege
12.2023 - 10.2025
- Created welcoming environments, enhancing guest experiences and first impressions.
- Streamlined front desk operations, ensuring efficient check-ins and check-outs.
- Provided information to guests through phone inquiries about services and amenities.
- Managed reservations and maintained accurate guest records in the system.
- Coordinated travel arrangements, including flights, hotels, and drivers efficiently.
- Oversaw phone switchboard, email, and mail management for smooth communication.
Hostess – La Villa Madie (3-star Restaurant)
Events One
05.2023 - 11.2023
- Created a welcoming environment by greeting and seating guests promptly.
- Enhanced guest satisfaction through effective reservation management and table turnover optimization.
- Facilitated communication between servers and guests to meet needs efficiently.
- Managed phone switchboard and email inquiries, ensuring timely responses.
- Resolved guest complaints professionally, maintaining high standards of service.
- Maintained a clean, organized front lobby, enhancing the establishment's appearance.
Hostess – Orange Vélodrome (Stadium)
Onet Accueil
03.2022 - 09.2025
- Managed guest seating arrangements to optimize flow and enhance customer experience.
- Trained new team members on operational procedures and customer service standards.
- Resolved guest inquiries and complaints promptly to maintain satisfaction levels.
- Ticket scanning
- I guide customers to their assigned seats in the stadium
Hostess – Les Nauticales (Yachting Show)
Onet Accueil
03.2023 - 03.2024
- Welcoming exhibitors and VIPs
- Handling exhibitor requests
Kitchen Designer & Sales Consultant
So Cooc
11.2020 - 12.2022
- Optimized kitchen layouts, enhancing space and workflow efficiency.
- Engaged clients to clarify design preferences and project specifications.
- Drafted detailed kitchen designs using advanced CAD software.
- Coordinated with contractors and suppliers, ensuring timely project delivery.
Administrative Agent
Volkswagen
07.2017 - 10.2019
- Ensured compliance with company policies by managing administrative operations effectively.
- Optimized executive meeting logistics and scheduling for efficient resource allocation.
- Handled customer reception at the dealership, providing exceptional service and support.
- Managed after-sales service calls and scheduled appointments to enhance customer satisfaction.
- Facilitated customer intake, opening repair orders for efficient service processing.
- Processed express service billing and payments, including managing installment SPLIT files.
Real Estate Negotiator
Amortisimmo
10.2014 - 03.2017
- Maximized client satisfaction by negotiating favorable property sale terms.
- Identified trends through comprehensive market research, enhancing client opportunities.
- Created engaging property listings using advanced real estate marketing tools.
- Enhanced buyer engagement by facilitating open houses and private showings.
- Finalized property sales, ensuring smooth transaction processes for clients.
Saleswoman at Fairs
Marchand Ambulant
08.2010 - 01.2014
- Increased sales by engaging customers and promoting featured products effectively.
- Maintained optimal inventory levels to enhance customer satisfaction and availability.
- Facilitated training for new staff on product knowledge and service excellence.
- Cultivated strong customer relationships, boosting loyalty and encouraging repeat purchases.
Education
Licences 4 Work
Perth, WASkills
- Microsoft office
- Guest relations
- Reservation management
- Teamwork and collaboration
- Problem-solving abilities
- Time management
- Customer service
- Multitasking
- Reliability
- Adaptability and flexibility
Accomplishments
- Supervised team of 15 staff members.
Languages
English
Limited Working
French
Native or Bilingual
Interests
- Adventure Travel
- Food Tourism
- Road Trips
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- I like trying new recipes and food trends
Timeline
Team Leader – Les Nauticales ( Yachting Show)
Onet Accueil
03.2025 - 03.2025
Hostess – St Tropez Open( Tennis Tournament)
Onet Accueil
09.2024 - 09.2024
Team Leader – Paris 2024 (Olympic Games)
Onet Accueil
07.2024 - 08.2024
Hostess – Open 13(Tennis Tournament)
Onet Accueil
02.2024 - 02.2024
Front Desk Hostess
Arpege
12.2023 - 10.2025
Hostess – La Villa Madie (3-star Restaurant)
Events One
05.2023 - 11.2023
Hostess – Les Nauticales (Yachting Show)
Onet Accueil
03.2023 - 03.2024
Hostess – Orange Vélodrome (Stadium)
Onet Accueil
03.2022 - 09.2025
Kitchen Designer & Sales Consultant
So Cooc
11.2020 - 12.2022
Administrative Agent
Volkswagen
07.2017 - 10.2019
Real Estate Negotiator
Amortisimmo
10.2014 - 03.2017
Saleswoman at Fairs
Marchand Ambulant
08.2010 - 01.2014
Licences 4 Work