Sorcha O'Connor
Ettalomg Beach,NSW
Summary
Resourceful Contact Center Representative known for high productivity and efficient task completion. Skilled in customer relationship management, problem resolution, and communication technologies. Excel in active listening, empathy, and patience to enhance customer satisfaction and build loyalty. Committed to maintaining professionalism and calm under pressure to resolve inquiries swiftly and effectively.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Overview
6
6
years of professional experience
Work History
Contact Center Representative
SYSCO
Limerick, Ireland
08.2021 - 08.2023
- Answered customer inquiries via phone, email and chat.
- Provided product information to customers.
- Assisted customers with order placement and payment processing.
- Resolved customer complaints in a professional manner.
- Monitored incoming calls, emails and chats for quality assurance purposes.
- Provided technical support to customers on products or services offered by the company.
Wait Staff Member
The Old Stand Bar & Resturant
Limerick , Ireland
01.2018 - 04.2018
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
Wait Staff Member
Revival Bistro
Limerick, Ireland
09.2017 - 01.2018
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Prepared tables by setting up linens, silverware and glassware.
Education
QQI Lvl 5. - Legal Administration
LCFE Limerick College
Limerick, Ireland 08-2020
Skills
- Script adherence
- Call handling
- Complaint resolution
- Call logging
- Account updating
- Gathering information
- Customer service optimization
- Call controlling
- Verbal and written communication
- Resolving issues
Timeline
Contact Center Representative
SYSCO
08.2021 - 08.2023
Wait Staff Member
The Old Stand Bar & Resturant
01.2018 - 04.2018
Wait Staff Member
Revival Bistro
09.2017 - 01.2018
QQI Lvl 5. - Legal Administration
LCFE Limerick College
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