SOREAKSA VEASNA
Melbourne,VIC
Summary
Passionate and adaptable university student, committed to professional growth across diverse fields. With a strong background in customer service, I have consistently delivered exceptional experiences in fast-paced environments. As an adaptable and proactive team player, I am focused on driving continuous improvement, possess strong leadership skills, and can guide a team toward achieving meaningful goals.
Overview
4
4
years of professional experience
Work History
Service Assistant
Costco Wholesale
11.2022 - Current
- Delivered exceptional customer service by addressing member inquiries, resolving issues efficiently, and ensuring a positive shopping experience.
- Trained new staff on store protocols, inventory management, and customer service standards, promoting a collaborative and efficient team environment.
- Managed inventory control and assisted with stock replenishment, ensuring product availability, and operational efficiency in a high-volume retail setting.
Volunteering
Australian Red Cross
09.2024 - 09.2024
- I volunteered with the Australian Red Cross by collecting and organising preloved clothing donations.
- Collaborated with a diverse volunteer team to ensure smooth operations, and timely set-up and pack-down of the event.
- Gained valuable experience in community engagement and event support, helping raise funds for Red Cross humanitarian initiatives, supporting vulnerable people across Australia.
Team Member
Coles
11.2021 - 02.2023
- Provided outstanding customer service by resolving inquiries and concerns, contributing to a positive in-store experience, and customer loyalty.
- Supported the onboarding and training of new team members, ensuring consistent application of processes, effective performance, and a strong employee experience.
- Contributed to process improvement by streamlining team workflows, enhancing efficiency, and supporting operational targets.
Education
Bachelor of Business - Human Resources Management
RMIT
12.2025
Associate Degree in Business -
RMIT
12.2024
VCE Graduate -
Keysborough Secondary College
12.2021
Skills
- Teamwork
- Communication
- Customer service
- Problem solving
- Leadership
- Attention to detail
- Time management
- Critical thinking
References
Available upon request
Languages
- English
- Khmer
Language
English
Native/ Bilingual
Khmer
Professional
Timeline
Volunteering
Australian Red Cross
09.2024 - 09.2024
Service Assistant
Costco Wholesale
11.2022 - Current
Team Member
Coles
11.2021 - 02.2023
Bachelor of Business - Human Resources Management
RMIT
Associate Degree in Business -
RMIT
VCE Graduate -
Keysborough Secondary College
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