Soretha Law

~ The business is an interior decorating and retail furniture business ~

• Sales, stock ordering from various suppliers, showroom staging, decorating and window dressing.
• Recruiting, hiring and training of team members.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Stocked, tagged and displayed merchandise as required.

• Trained and guided team members to maintain high productivity and performance metrics.
• On an annual basis, we hosted the 'Cuppa for Cancer' fundraising and donated all proceeds to the Cancer Council
• Celebrating our Birthday, we catered to the local community centres, such as local orphanages, disability homes, aged care centres by delivering freshly baked cakes and muffins
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Running a successful business from the ground up for 10 years
• After 5 years, I also opened a satellite express coffee shop at the Private Hospital
• Some of my achievements were menu items that I experimented with and turned out to be very successful and popularly unique
• I trained and managed front and back of house staff until I employed managers to help manage both businesses
• I attended culinary classes to help upskill me for fresh ideas
• All financials were handled by myself, including stock ordering.