Sosefo Mafi
Sydney,NSW
Summary
Licensed mechanic with hands-on experience gained through apprenticeship and a strong passion for helping people. Recently certified and ready to pivot my technical knowledge and problem-solving skills into a customer service role. Known for clear communication, the ability to simplify complex technical information, and a customer-first attitude. Excellent at working in fast-paced environments, building rapport with clients, and maintaining a calm and professional demeanour under pressure. Eager to apply my technical background and newly developed customer service skills to provide exceptional support, solve problems, and contribute to a positive customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automotive Technician
Phil Gilbert Motor Group
01.2022 - Current
- Investigated customer complaints to identify cause of malfunctions.
- Explained estimates and determined repair timelines to manage customer expectations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Coordinated with parts department to determine availability of necessary components.
- Ensured smooth daily operations within the workshop as a valuable team player, actively contributing to a positive work atmosphere.
Retail Worker
KFC Minchinbury
03.2019 - 11.2020
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Education
Certificate III - Light Vehicle Mechanical Technology
TAFE NSW
NSW12-2024
Skills
- Consistent and reliable effort
- Attention to detail
- Skilled Collaborator
- Adaptive
- Customer service
- Patient
Certification
Certified Automotive Technician
Timeline
Automotive Technician
Phil Gilbert Motor Group
01.2022 - Current
Retail Worker
KFC Minchinbury
03.2019 - 11.2020
Certificate III - Light Vehicle Mechanical Technology
TAFE NSW
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