Summary
Overview
Work History
Education
Skills
References
Timeline
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SOTIHENI TALIAULI

Summary

A highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Looking for a job to leverage my diverse experience in these roles to secure a position that allows me to continue making a positive impact. My aspiration is to thrive in a work setting that encourages personal and professional development, where I can continually acquire new skills and make a meaningful contribution. As a prospective team member, I am dedicated to facilitating your company's growth through the delivery of exceptional service, the cultivation of strong client relationships, and ensuring operational efficiency.

Overview

4
4
years of professional experience

Work History

Client Service Centre Operations Assistant

H&R Block
07.2022 - 12.2022
  • Maintained above-average KPI's, demonstrating excellence in customer service
  • Managed a fast-paced inbound and outbound call log with customers, ensuring efficient and effective communication
  • Utilized assertive skills in conflict resolution and demonstrated fast thinking in de-escalating customer complaints
  • Handled over-the-phone operations with customers, including appointment bookings, cancellations, and connecting callers to company services nationwide
  • Acted as the first point of contact with multiple agencies under the company, managing a high-volume call log
  • Maintained over 30 client logs per day, ensuring accuracy and completeness
  • Implemented formal escalation processes to management when necessary.

Support Work Management

Decent Care
03.2022 - 07.2022
  • Assisted multiple clients under the NDIS scheme, working closely with family, healthcare providers, therapists, and other social workers
  • Managed multiple client shifts daily, providing transportation and ensuring safety while offering physical and emotional support in accordance with work code of ethics and guidelines
  • Acted as a companion for clients during grocery shopping, banking, bill paying, and community engagements
  • Maintained daily records of client files and progress notes
  • Maintained a clean and organized work environment.

Retail Assistant

CONNOR Menswear
07.2018 - 10.2019
  • Provided exceptional customer service to ensure a high-quality experience in face-to-face interactions
  • Demonstrated comprehensive product knowledge and service expertise to assist customers effectively
  • Utilized strong time management skills to efficiently handle daily tasks and responsibilities
  • Resolved customer conflicts and issues to maintain customer satisfaction
  • Responsible for opening and closing the store, including financial operations
  • Actively updated the retail database to keep accurate records
  • Demonstrated competence in using work computers for various tasks
  • Stock take and advertisement changes.

Education

Bachelor of Justice And Criminology -

ACAP Navitas College
Melbourne, VIC
03.2022

Skills

  • Data Entry
  • Planning and Coordination
  • Written Communication
  • Verbal Communication
  • Multitasking Abilities
  • Written and Verbal Communication
  • Quality Assurance
  • Flexible
  • Self motivated
  • Highly compassionate
  • Respectful
  • Team Player

References

Available upon request

Timeline

Client Service Centre Operations Assistant

H&R Block
07.2022 - 12.2022

Support Work Management

Decent Care
03.2022 - 07.2022

Retail Assistant

CONNOR Menswear
07.2018 - 10.2019

Bachelor of Justice And Criminology -

ACAP Navitas College

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SOTIHENI TALIAULI