Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sotiria Fiorenza

Melbourne,VIC

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Office Administrative Assistant

Woolworths Group
08.2017 - Current
  • Responded to > 20 per day inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Cash Handling and balancing of all daily takings.
  • Data entry and banking.
  • Filling of all paperwork.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Sorted, opened, and routed mail and deliveries to meet business requirements
  • Restocked supplies and submitted purchase orders to maintain stock levels
  • Conducted research to assist with routine tasks and special projects

Customer Service Manager

Woolworths Group
09.2015 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Rostering of >10 staff.
  • Trained support personal and made significant contributions in numerous departments, including sales, customer support and online orders.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Took ownership of customer issues and followed problems through to resolution
  • Followed through with client requests to resolve problems
  • Kept accurate records to document customer service actions and discussions

Online Manager

Woolworths Group
05.2002 - Current
  • Skilled at working independently and collaboratively in team environment.
  • Self-motivated, with strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Completing invoices to fulfill orders
  • Trained support staff in site implementation, updating and maintenance procedures
  • Self-motivated, with a strong sense of personal responsibility
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Worked well in a team setting, providing support and guidance
  • Worked effectively in fast-paced environments
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Excellent communication skills, both verbal and written
  • Passionate about learning and committed to continual improvement
  • Proved successful working within tight deadlines and a fast-paced environment

Education

Graduate Certificate - Medical Receptionist

Mill Park Community House
Mill Park, VIC
05.2023

Certificate - Certificate in Reception And Office Support

Box Hill Institute of TAFE
Melbourne, VIC
08.2021

Certificate - Medical Terminology

Mill Park Community House Rmit
Mill Park
07.2023

Skills

  • Customer Inquiries
  • Customer Relations and Communications
  • File Organization
  • Billing and Invoicing
  • Database Administration
  • Telephone Reception
  • Word Processing
  • Answering Phones
  • Customer Satisfaction
  • Administrative Procedures

Languages

Greek
Full Professional

References

Clinton Harrison 

Service Manager Team Leader 

Woolworths Box Hill 

0409712755



Edward Falkiner

ASM Assistant store Manager 

Efalkiner@woolworths.com

0411597312


Nicky Kelly

Course Co-ordinator

0400834525

94044565




Timeline

Office Administrative Assistant

Woolworths Group
08.2017 - Current

Customer Service Manager

Woolworths Group
09.2015 - Current

Online Manager

Woolworths Group
05.2002 - Current

Graduate Certificate - Medical Receptionist

Mill Park Community House

Certificate - Certificate in Reception And Office Support

Box Hill Institute of TAFE

Certificate - Medical Terminology

Mill Park Community House Rmit

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