Sotiria Fiorenza
Melbourne,VIC
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Office Administrative Assistant
Woolworths Group
08.2017 - Current
- Responded to > 20 per day inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Cash Handling and balancing of all daily takings.
- Data entry and banking.
- Filling of all paperwork.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing, and filing documents
- Sorted, opened, and routed mail and deliveries to meet business requirements
- Restocked supplies and submitted purchase orders to maintain stock levels
- Conducted research to assist with routine tasks and special projects
Customer Service Manager
Woolworths Group
09.2015 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Researched and corrected customer concerns to promote company loyalty.
- Created and reviewed invoices to confirm accuracy.
- Generated customer satisfaction surveys to analyze results into action plans.
- Rostering of >10 staff.
- Trained support personal and made significant contributions in numerous departments, including sales, customer support and online orders.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Took ownership of customer issues and followed problems through to resolution
- Followed through with client requests to resolve problems
- Kept accurate records to document customer service actions and discussions
Online Manager
Woolworths Group
05.2002 - Current
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completing invoices to fulfill orders
- Trained support staff in site implementation, updating and maintenance procedures
- Self-motivated, with a strong sense of personal responsibility
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
Education
Graduate Certificate - Medical Receptionist
Mill Park Community House
Mill Park, VIC05.2023
Certificate - Certificate in Reception And Office Support
Box Hill Institute of TAFE
Melbourne, VIC08.2021
Certificate - Medical Terminology
Mill Park Community House Rmit
Mill Park 07.2023
Skills
- Customer Inquiries
- Customer Relations and Communications
- File Organization
- Billing and Invoicing
- Database Administration
- Telephone Reception
- Word Processing
- Answering Phones
- Customer Satisfaction
- Administrative Procedures
Languages
Greek
Full Professional
References
Clinton Harrison
Service Manager Team Leader
Woolworths Box Hill
0409712755
Edward Falkiner
ASM Assistant store Manager
Efalkiner@woolworths.com
0411597312
Nicky Kelly
Course Co-ordinator
0400834525
94044565
Timeline
Office Administrative Assistant
Woolworths Group
08.2017 - Current
Customer Service Manager
Woolworths Group
09.2015 - Current
Online Manager
Woolworths Group
05.2002 - Current
Graduate Certificate - Medical Receptionist
Mill Park Community House
Certificate - Certificate in Reception And Office Support
Box Hill Institute of TAFE
Certificate - Medical Terminology
Mill Park Community House Rmit