Sotiria Zafeiratou

I work in Sonoma services from January 2023. I accomplish whatever I’ve been asked to do from my manager, such as organising paperwork and payments and communicate with clients.

Started working at the gas station as a customer service and assistant and by the time I

Had further responsibilities as regarding some of the company’s accounting

• Ensured accurate cash handling and maintained a balanced register at the end of each shift.
• Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
• Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
• Assisted with inventory management, helping to keep stock levels consistent and uptodate.
• Completed daily paperwork accurately, streamlining administrative processes for management review.
• Built trustful relationships with customers to encourage return visits.
• Cleaned up gas and other spills in accordance with spill procedures.
• Processed fuel and merchandise transactions by operating POS system with accuracy.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Maintained clean and orderly work station.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Pumped gas for guests and took payments.
• Facilitated sales of services and goods.
• Maintained inventory of all saleable items.
• Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
• Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
• Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
• Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
• Conducted regular inspections of fuel storage tanks to prevent possible accidents.
• Promoted special offers and discounts to customers to maximize sales.
• Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
• Inspected fuel pumps and fuel tanks for proper operations and safety.
• Assisted mechanics with repairing and servicing vehicles.
• Confirmed excellent customer service by quickly resolving customer concerns.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
• Followed safety protocols while working, avoiding accidents and injuries.
• Checked tools and equipment to prevent accidents and injuries.
• Trained and mentored new employees on company procedures and safety protocols.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend, and holiday shifts.

I Worked as a maid at St George Lycabettus Hotel for a 4 month practical experience of a program for unemployed people.

This programme contained two parts, theoretical(2 months) and practical 4 months)

• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Engaged positively with residents while cleaning apartments and common areas.
• Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
• Disinfected bathrooms and removed mold from shower stalls and bathtubs.
• Maintained a safe and healthy environment for clients by regularly sanitizing surfaces and properly disposing of waste.
• Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
• Improved cleanliness standards by implementing thorough cleaning routines and using appropriate cleaning products.
• Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
• Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
• Supported a welcoming atmosphere within clients'' homes by respecting their privacy while performing necessary duties thoroughly yet discreetly.
• Polished fixtures to achieve professional shine and appearance.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
• Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
• Hang, cleaned and rehung draperies to maintain freshness.
• Washed and put away kitchen dishes, utensils and glassware.
• Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Changed bed linens and collected soiled linens for cleaning.
• Increased client retention rates by building strong relationships based on trust, reliability, and effective communication.
• Trained new staff members on company policies, procedures, and best practices to ensure consistent service delivery.
• Enhanced customer satisfaction by providing personalized services based on individual client preferences.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Restocked cleaning storage cabinets, carts and baskets for easy use.
• Returned emptied garbage receptacles to proper locations.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

I worked as a cashier and customer service in a pastry shop, Perfeto, which is located in my birth place Cephalonia

I also worked in this pastry the next year from 08/08/2014-01/09/2014

• Worked flexible schedule and extra shifts to meet business needs.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Answered questions about store policies and addressed customer concerns.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Built relationships with customers to encourage repeat business.
• Welcomed customers and helped determine their needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Learned duties for various positions and provided backup at key times.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Addressed customer needs and made product recommendations to increase sales.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.