Souad Aboulhaf
Sydney,NSW
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
23
23
years of professional experience
Work History
Personal Trainer/Coach ( Part-time)
Fernwood Fitness
Campbelltown, New South Wales
11.2021 - Current
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Suggested exercise modifications to individual clients to avoid strain and injury.
- Measured client overall fitness by completing comprehensive evaluations and physician clearances.
- FIIT30 Led, instructed and motivated individuals during cardiovascular exercise, strength training classes.
- Led , instruct Reformer Pilates (Group Classes)
Studio Manager
ZADI Training
Neutral Bay , NSW
07.2022 - 11.2022
- Maintain Membership numbers, new joins, sales.
- Sales process implementation and management
- Manage a team of 4-6 coaches
- Upskill team in customer service and coaching standards
- General administration emails, phone calls, followups,
- Reporting to the manager of outcomes and studio growth
- communicating engagement with members and other businesses (Outreach).
- coach 15- 20 classes per week
Franchisee/Manager
Fernwood Fitness
CAMPBELLTOWN, New South Wales
06.2011 - 01.2022
- Facilitated month-end journal entries, account reconciliation and invoicing using MYOB System.
- Assigned tasks to team leaders to fit skill levels and maximize team performance.
- Monthly meetings with team leader's to access progress on monthly targets and any issues.
- Recruited and hired qualified Staff to fill open positions.
- Collaborated with staff to maximize knowledge and best practices, resulting in improved customer satisfaction.
- streamline procedures and improve bottom-line profitability.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Led staff meetings for team of 19 to communicate target directives.
- Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
- Strengthened product branding initiatives and coordinated effective marketing campaigns.
Accounts Manager
ACE Structural Engineering Pty Ltd
Penrith, New South Wales
07.2008 - 09.2010
- Managed financial/ Administration department with responsibility for budgets, payroll ,Accounts payable and receivable.
- Generated budgets for supervisors and engineers.
- Managed Payroll for 50-100 employees
- responded to inquires from customers and various departments regarding payments invoices and issues.
- Improved productivity by overseeing and supporting financial /administration team.
- Ensure timelines and accuracy of all payroll, accounts payable and receivable operations.
- preparation of all payroll, accounts Payable and receivable, tax reports, including quarterly and end of year returns.
- Developed actionable improvements for existing processes and presented to management.
Discharge Settlement Officer
Commonwealth Bank
Parramatta , New South Wales
02.2001 - 02.2007
- Maintained confidentiality of bank records and client information.
- Assisted CBA Branches and solicitors by phone and in person by answering banking questions and recommending solutions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Addressed, documented and responded to incoming correspondences to address client queries.
- preparation of documentation for settlement of properties requested by customers.
- Attend settlements to discharge properties with solicitors and settlement officers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Project Management Professional (PMP)
Learning People
Online 12.2023
Certificate IV in Fitness
FIA FITNATION
Sydney11.2020
Certificate III in Fitness
FIA FITNATION
Sydney06.2019
Diploma of Leadership And Management
Target Training
Sydney2018
Certificate Financial Services (Accounts Clerk)
TAFE NSW
Campbelltown2009
Skills
- Staff development
- Sales Techniques
- Project management
- Marketing
- Lead generation
- Issue and conflict resolution
- CRM
- Working collaboratively
- Organization
- Capital improvement planning
- Friendly, positive attitude
- Reliable and trustworthy
- Recruiting and hiring
Timeline
Studio Manager
ZADI Training
07.2022 - 11.2022
Personal Trainer/Coach ( Part-time)
Fernwood Fitness
11.2021 - Current
Franchisee/Manager
Fernwood Fitness
06.2011 - 01.2022
Accounts Manager
ACE Structural Engineering Pty Ltd
07.2008 - 09.2010
Discharge Settlement Officer
Commonwealth Bank
02.2001 - 02.2007
Project Management Professional (PMP)
Learning People
Certificate IV in Fitness
FIA FITNATION
Certificate III in Fitness
FIA FITNATION
Diploma of Leadership And Management
Target Training
Certificate Financial Services (Accounts Clerk)
TAFE NSW
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