Soudabeh Soltani
Sydney,NSW
Summary
Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Executive Coordinator
NSW Department Of Planning And Environment
2022.12 - Current
- Exercised independent judgment in support of senior leadership and corporate mission.
- Planned, promoted and facilitated special events and functions and oversaw post-event follow-up.
- Managed calendar, phone and schedule, resolving conflicts and providing daily updates.
- Prepared agendas and took notes at meetings to archive proceedings.
- Entered data, generated reports, and produced tracking documents.
- Reviewed Communications and correspondence including briefings,submissions and notes to ensure the comprehensiveness, accuracy, and timeliness of written information.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Wrote reports, executive summaries and newsletters.
Executive Assistant
Ausgrid Head Office
2022.03 - 2022.12
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Took notes and dictation at meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Executive Assistant
Supreme Furniture Services
2019.09 - 2022.03
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Led staff and vendors in providing high level of service for owner and guests.
- Served as point of contact between clients and managerial staff.
- Attended meetings, took notes and tracked action items.
Customer Service Officer
Sephora
2019.07 - 2019.09
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Executive Assistant
IKCO
2012.01 - 2018.05
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Developed and maintained automated alert systems for important deadlines.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Volunteered to help with special projects of varying degrees of complexity.
- Led staff and vendors in providing high level of service for owner and guests.
Education
Master of Arts - English Education & Administration
Danesh Alborz University
02.2018
Bachelor of Arts - English Education & Administration
Danesh Alborz University
09.2014
Skills
- Deliverables Coordination
- Strategic Initiatives
- Regulatory Compliance
- Schedule Management
- Team Oversight
- Business Planning
- Event Planning
- Meeting Agenda Preparation
- Calendar and Scheduling Software
- Correspondence and Memos
- Problem Resolution
- Confidentiality and Discretion
- Workflow Improvements
Timeline
Executive Coordinator
NSW Department Of Planning And Environment
2022.12 - Current
Executive Assistant
Ausgrid Head Office
2022.03 - 2022.12
Executive Assistant
Supreme Furniture Services
2019.09 - 2022.03
Customer Service Officer
Sephora
2019.07 - 2019.09
Executive Assistant
IKCO
2012.01 - 2018.05
Master of Arts - English Education & Administration
Danesh Alborz University
Bachelor of Arts - English Education & Administration
Danesh Alborz University
Similar Profiles
Cooper RispinCooper Rispin
Project Officer at NSW Department of Planning and EnvironmentProject Officer at NSW Department of Planning and Environment
EMMA VICCARSEMMA VICCARS
Customer Experience and Communications Manager at NSW Department of Planning and EnvironmentCustomer Experience and Communications Manager at NSW Department of Planning and Environment
Tina NguyenTina Nguyen
Assistant Technical Advisor at NSW Environment Protection AuthorityAssistant Technical Advisor at NSW Environment Protection Authority