Soudabeh Soltani
Sydney,NSW
Summary
Experienced Executive Secretary provides comprehensive administrative support to upper level team. Adept at managing calendars, preparing reports and coordinating meetings. Demonstrates excellent customer service, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Executive Coordinator
NSW Department Of Planning And Environment
12.2022 - Current
- Exercised independent judgment in support of senior leadership and corporate mission.
- Planned, promoted and facilitated special events and functions and oversaw post-event follow-up.
- Managed calendar, phone and schedule, resolving conflicts and providing daily updates.
- Prepared agendas and took notes at meetings to archive proceedings.
- Entered data, generated reports, and produced tracking documents.
- Reviewed Communications and correspondence including briefings,submissions and notes to ensure the comprehensiveness, accuracy, and timeliness of written information.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Wrote reports, executive summaries and newsletters.
Executive Assistant
Ausgrid Head Office
03.2022 - 12.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Took notes and dictation at meetings.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Executive Assistant
Supreme Furniture Services
09.2019 - 03.2022
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Led staff and vendors in providing high level of service for owner and guests.
- Served as point of contact between clients and managerial staff.
- Attended meetings, took notes and tracked action items.
Customer Service Officer
Sephora
07.2019 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Executive Assistant
IKCO
01.2012 - 05.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Developed and maintained automated alert systems for important deadlines.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Volunteered to help with special projects of varying degrees of complexity.
- Led staff and vendors in providing high level of service for owner and guests.
Education
Master of Arts - English Education & Administration
Danesh Alborz University
02.2018
Bachelor of Arts - English Education & Administration
Danesh Alborz University
09.2014
Skills
- Deliverables Coordination
- Strategic Initiatives
- Regulatory Compliance
- Schedule Management
- Team Oversight
- Business Planning
- Event Planning
- Meeting Agenda Preparation
- Calendar and Scheduling Software
- Correspondence and Memos
- Problem Resolution
- Confidentiality and Discretion
- Workflow Improvements
Timeline
Executive Coordinator
NSW Department Of Planning And Environment
12.2022 - Current
Executive Assistant
Ausgrid Head Office
03.2022 - 12.2022
Executive Assistant
Supreme Furniture Services
09.2019 - 03.2022
Customer Service Officer
Sephora
07.2019 - 09.2019
Executive Assistant
IKCO
01.2012 - 05.2018
Master of Arts - English Education & Administration
Danesh Alborz University
Bachelor of Arts - English Education & Administration
Danesh Alborz University
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