Soufiane Jarmi
Kingsville, Melbourne,VIC
Summary
Hardworking employee enthusiastic about learning work field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Truck Driver
Delvic Foods
11.2022 - Current
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Reduced fuel expenses through careful route planning and diligent monitoring of vehicle maintenance needs.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Collaborated efficiently with fellow drivers to coordinate schedules or share information about upcoming routes or potential hazards.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Driver
Uber
03.2020 - 11.2022
- Achieved safe driving records by consistently following traffic rules and regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
FOH Team Member
Pizza Hut
02.2020 - 06.2020
- Enhanced customer experience by providing friendly and efficient service at the front counter.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Making deliveries when needed for customers who made orders online or through the phone.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
Carwash Attendant
Prestige Hand Carwash
12.2019 - 04.2020
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Enhanced carwash efficiency by performing routine maintenance checks on equipment and promptly addressing any issues.
- Ensured safety for both customers and employees by adhering to company guidelines and following proper procedures.
- Contributed to increased revenue with upselling of premium services, utilizing strong communication skills.
- Delivered consistent results by carefully inspecting vehicles before and after the wash process to guarantee customer satisfaction.
Customer Support Technician
IPG Maroc
12.2014 - 09.2019
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Collaborated with team members to increase overall productivity and deliver exceptional support service.
- Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
Education
Certificate IV - Building And Construction
Orange School
Melbourne12.2023
Certificate III - Carpentry
Orange School
Melbourne03.2023
Advanced Diploma - Information Technology
Orange School
Melbourne10.2021
Skills
- Commercial Driving
- Safe Driving
- Route Logs
- Route Planning
- GPS and Route Planning
- Problem-solving capabilities
- Organizational skills
- Teamwork and collaboration
- Decision-Making
- Customer Relations
- Truck Driving
- Quantity and Quality Assessments
Timeline
Truck Driver
Delvic Foods
11.2022 - Current
Driver
Uber
03.2020 - 11.2022
FOH Team Member
Pizza Hut
02.2020 - 06.2020
Carwash Attendant
Prestige Hand Carwash
12.2019 - 04.2020
Customer Support Technician
IPG Maroc
12.2014 - 09.2019
Certificate IV - Building And Construction
Orange School
Certificate III - Carpentry
Orange School
Advanced Diploma - Information Technology
Orange School
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