Souha Ali
Gold Coast, Australia ,QLD
Summary
Professional with experience in business leadership and management, prepared for this role.
Strong focus on team collaboration and achieving results.
Reliable and adaptable to changing needs, ensuring consistent performance and growth.
Experienced with strategic planning, financial management, and team leadership. Utilizes innovative approaches to streamline operations and drive growth.
Track record of building strong relationships with stakeholders to ensure business success.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Business Owner
Souha Ali
03.2017 - 01.2020
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Improved team productivity with ongoing training and development programs, fostering culture of continuous improvement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Chief General Manager
Party Star Beauty Centre
01.2015 - 02.2017
- Oversaw staff recruitment, training, and development programs to maintain a skilled workforce.
- Implemented best practices across departments, ensuring consistently high performance standards.
- Improved customer satisfaction ratings with proactive communication strategies addressing client concerns efficiently.
- Fostered a culture of continuous learning by introducing professional development programs designed to enhance employee skills sets.
- Led a team of professionals to achieve company goals, fostering a collaborative work environment.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Business Owner
Souha Ali
07.2013 - 12.2014
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Secured long-term sustainability of the business through prudent financial management practices such as cash flow optimization, cost control, and strategic investments.
- Trained and guided team members to maintain high productivity and performance metrics.
Salon Manager
A to Zee in Beauty
03.2012 - 05.2013
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Oversaw salon employee performance, facility cleanliness, and sales.
Chief Manager
Si Belle
01.2010 - 02.2012
- Enhanced company performance by streamlining processes and improving efficiency in daily operations.
- Spearheaded major projects from inception through completion, consistently meeting deadlines while staying within budget constraints.
- Oversaw the development of innovative products or services, positioning the company as an industry leader.
- Facilitated change management efforts, successfully guiding the organization through periods of transition while minimizing disruption to operations.
- Improved communication across departments, fostering collaboration and enhancing overall operational effectiveness.
- Implemented effective training programs to enhance employee skills and improve overall job satisfaction.
General Manger
Riviera Beauty Centre &Spa
11.2007 - 11.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
General Manager & Trainer
La Belleza Beauty Centre
10.2006 - 09.2007
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Salon Manager
Salon Dunia
08.2005 - 08.2006
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
- Upgraded salon equipment and technology, improving service efficiency and client experiences.
- Introduced new hair and beauty products, increasing sales with strategic marketing efforts.
Education
BSB50420 Diploma - Leadership and Management
TAFE Queensland
AustraliaTAFE40122 Certificate 4 - Training & Assessment
TAFE Queensland
Australia03.2025
Advanced Makeup Artistry -
The Career Academy
Australia02.2025
22639VIC Certificate 2 - English Language
TAFE Queensland
Australia06.2024
Certificate - Computer Software’s (Basic)
Safadi Foundation ICT Centre
Lebanon12.2011
Certificate - English Language (Basic)
Safadi Foundation English Language Centre
Lebanon12.2011
Diploma - Profession Hairdresser & Make up
Syndicate
Lebanon04.2005
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Business planning
- Employee training
- Social media marketing
- Performance improvement
- Business growth initiatives
- Business management
- Team collaboration and leadership
- Professional networking
- Cost control and budgeting
Total Experience Years
14 years
Beautician, hairdresser, Leadership & Management , trainer and business owner.
Exhibition Participation
- Ezzat Daouk Exhibition, Lebanon, Self-representative, 2007
- Walk of Beauty, Dubai, Riviera representative, 2008
- Wellness & Spa, Middle East, Dubai, Riviera representative, 2009
- Beauty World, Middle East, Dubai, Nazih Trading representative, 2009
- Arouse al Fujairah, Dubai, Riviera representative, 2009
- From A to Zee, Quality Inn, Lebanon, Honouring, 2013
- Party Star Centre, Makeup show, Self-representative, 2017
- Akaber business owner social media video, Instagram & Facebook active, 2019
Languages
Arabic
Native or Bilingual
English
Professional Working
French
Limited Working
Italian
Elementary
Timeline
Business Owner
Souha Ali
03.2017 - 01.2020
Chief General Manager
Party Star Beauty Centre
01.2015 - 02.2017
Business Owner
Souha Ali
07.2013 - 12.2014
Salon Manager
A to Zee in Beauty
03.2012 - 05.2013
Chief Manager
Si Belle
01.2010 - 02.2012
General Manger
Riviera Beauty Centre &Spa
11.2007 - 11.2009
General Manager & Trainer
La Belleza Beauty Centre
10.2006 - 09.2007
Salon Manager
Salon Dunia
08.2005 - 08.2006
Advanced Makeup Artistry -
The Career Academy
22639VIC Certificate 2 - English Language
TAFE Queensland
Certificate - Computer Software’s (Basic)
Safadi Foundation ICT Centre
Certificate - English Language (Basic)
Safadi Foundation English Language Centre
BSB50420 Diploma - Leadership and Management
TAFE Queensland
TAFE40122 Certificate 4 - Training & Assessment
TAFE Queensland
Diploma - Profession Hairdresser & Make up
Syndicate
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