Souha Awaly
Admin Role
Casula,Australia
Summary
Dynamic disability support worker with extensive experience in person-centred care and medication assistance at St. Charbel Age Care. Proven track record of enhancing resident well-being through effective communication and emotional support while ensuring a safe environment. Skilled in care planning and dedicated to promoting dignity of risk for clients. Compassionate disability support worker with several years of experience. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.
Overview
22
22
years of professional experience
Work History
Customer Service Officer – Credit Card Department
Arab Bank
Doha, Qatar
05.2020 - 12.2023
- Achieved 95%+ customer satisfaction rating across 3+ years by resolving complex inquiries and complaints with empathy and efficiency.
- Reduced credit card application processing time by 20% through streamlined documentation and clear communication.
- Trained and mentored 8 new team members, improving team performance metrics by 15%.
HR Officer
UDC
Doha, Qatar
01.2016 - 12.2020
- Designed and delivered workplace safety training that reduced incidents by 10%.
- Improved staff retention by 12% through targeted onboarding and development programs.
- Led diversity and inclusion initiatives recognised by senior leadership.
Administrative Assistant
Citibank QFC
Doha, Qatar
03.2009 - 12.2015
- Supported daily operations in a fast-paced banking environment while maintaining strict confidentiality and compliance standards.
- Reduced documentation errors by 15% through process improvements.
Customer Service Representative (Electronics Retail)
Retail Co
Beirut, Lebanon
06.2002 - 02.2009
- Consistently exceeded sales and customer satisfaction targets in a high-volume retail setting.
Education
Certificate IV - Business Administration
Australia
Australia01-2025
Certificate IV - Education Support
Australia
Australia01.2024
Diploma - Computer Science
University of Technology
Lebanon01.2002
Skills
- Person-Centred Care
- Dignity of Risk
- Medication Assistance
- Manual Handling
- Infection Control
- Care Planning
- Progress Notes
- Supporting Clients with Dementia
- Mobility Issues
- Chronic Conditions
- First Aid
- CPR
- Emergency Response
- Cultural Competency
- Multilingual Communication
- Duty of Care
- Workplace Health and Safety
References
Tony Letaif, 0420 749 747, Available on request
Technical And Language Skills
- Proficient in Microsoft Office Suite & Windows
- Experienced with client management mobile apps
- Fluent in English and Arabic (written and spoken)
Professional Development And Tickets
- HLTAID011 Provide First Aid, 2026
- Manual Handling & Infection Control Training
- Dementia Care Essentials
- Medication Assistance (theory completed)
Timeline
Customer Service Officer – Credit Card Department
Arab Bank
05.2020 - 12.2023
HR Officer
UDC
01.2016 - 12.2020
Administrative Assistant
Citibank QFC
03.2009 - 12.2015
Customer Service Representative (Electronics Retail)
Retail Co
06.2002 - 02.2009
Certificate IV - Business Administration
Australia
Certificate IV - Education Support
Australia
Diploma - Computer Science
University of Technology