Soujanya Ramakrishna
Manor Lakes,Australia
Summary
Highly accomplished Agile Delivery Lead with 18+ years of extensive experience in large-scale IT program delivery across banking, payments, and regulatory environments in both US and Asia-Pacific markets. A Certified SPC 4.0 Consultant and SAFe Agilist 5.1, with a proven track record of consistently delivering high-quality, mission-critical digital products within budget and on time. Expert in leading and coaching high-performing Agile and SAFe teams, managing complex cross-functional stakeholder environments, and driving operational excellence in multi-vendor settings. Core expertise spans Open Banking (CDR), Securitization, App Development, Cloud Migration, and customer-facing self-service solutions, bridging business goals with technology execution.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Iteration Manager
Bank of Queensland
07.2021 - Current
- Enabled a modern self-service portal (Microsoft-based), consolidating customer data and generating a $200K monthly saving for the Call Centre through a 30% reduction in calls, significantly improving customer and employee experiences with real-time data.
- Reduced the Bank’s ACCC risk profile by enabling and delivering Open Banking and CDR milestones with zero regulatory slippage.
- Managed the end-to-end delivery of Open Banking platforms for BOQ Group and multiple brands, overseeing an annual budget exceeding $70M across multiple years.
- Achieved Data Recipient accreditation for BOQ Group, automating data receipt from other financial institutions for future customer switching processes.
- Led and managed cross-functional teams in the end-to-end delivery of Open Banking platforms, facilitating secure data sharing with ACCC-accredited third parties.
- Embedded Agile ceremonies, PI planning, backlog grooming, and continuous improvement practices across all assigned squads.
- Led a 20+ member team in the successful migration of Securitization systems to the Cloud from the Bank’s heritage platforms.
- Delivered scheme-mandated changes for Cards and Payments, ensuring continuous compliance.
Senior Iteration Manager
ME Bank
11.2018 - 08.2021
- Accountable for advancing ME’s digital ecosystem; successfully launched Apple & Android ME Bank mobile apps in less than 18 months and within budget, significantly enhancing customer experience.
- Managed 2 external partners and internal ME teams, successfully planning and executing the implementation of 20+ internal and external changes, including enterprise and online releases.
- Maintained successful project delivery despite transitioning to remote work during the critical phase of the COVID-19 pandemic.
- Drove the team's adoption and consistent use of Agile practices, including daily remote stand-ups and effective utilization of Jira and Confluence.
- Leveraged Jira and Confluence for efficient task reporting, design change management, and responsive risk and issue management.
- Utilized Confluence to provide fortnightly status updates to the executive team.
- Managed and drove quarterly PI Planning within the team and with dependent teams to track and resolve inter-team dependencies.
- Facilitated fortnightly sprint planning and retrospectives, effectively managing distributed teams during lockdown using tools like Skype, Slack, and Atlassian.
Program Manager – Agile Transformation
Wolters Kluwer APAC
01.2016 - 11.2018
- Directed high-impact programs for Big 4 clients, overseeing budgets and ensuring successful delivery execution.
- Partnered with the Head of Product to establish Agile teams and successfully implement the SAFe framework.
- Mentored Scrum Masters and Product Owners on effective agile delivery and SAFe practices.
- Delivered several cloud-based accounting features, enhancing operational efficiency.
- Managed vendor evaluation and successfully migrated from VersionOne to Jira, earning leadership recognition.
- Oversaw software release cycles for Australia, New Zealand, and Singapore markets.
- Enabled business agility by driving change initiatives in product development and service delivery.
Business Analyst (Contract)
Canon
01.2014 - 02.2014
- Defined user journeys and developed interactive wireframes for Canon's new Patent Approval platform.
- Authored comprehensive requirements documentation and detailed use cases for product development.
- Created high-level project plans, proactively identifying risks and establishing mitigation strategies.
- Collaborated with business and technical stakeholders to transition legacy patent tools to a unified, supportable solution.
Agile Business Analyst / Scrum Master
Deloitte Australia
10.2012 - 12.2013
- Led business analysis and Scrum delivery for “Connect” – an automated tax and accounting platform.
- Defined feasibility and delivery model, coordinating change management and portal implementation.
- Maintained Agile artifacts (RAID, backlog, burn down charts) and managed release planning.
- Planned UAT and training activities while supporting UX redesign and business rule remediation.
Business Analyst / Project Manager
Deloitte Australia
04.2011 - 09.2012
- Introduced a new role to improve efficiencies and margins in the Compliance business, receiving positive feedback from Directorate, achieved via end-to-end persona definition to implementation with an automated workbook.
- Delivered an enterprise-wide tax compliance product across 7 national regions.
- Led stakeholder workshops to define workflow, reporting, and product strategy.
- Defined and customized SaaS-based product workflows across accounting departments.
- Liaised with cross-functional teams to drive technical build/buy decisions.
- Conducted client benefits realization and managed UAT planning and execution.
Senior Program Manager
Aditi Technologies
01.2010 - 12.2010
- Led global delivery of user experience transformation for Eagle Investment Systems.
- Managed offshore teams and defined functional specifications to drive product feature development.
- Advocated for customer-centric design by conducting persona-driven UX research and usability testing.
- Delivered heuristic and cognitive analysis to improve product usability.
- Designed wireframes and low-fidelity prototypes to map functional needs with UX goals.
Business Analyst (Intern)
TATA AMC
02.2008 - 06.2008
Software Engineer
NTT Data Limited
06.2005 - 09.2006
Research Analyst (Intern)
Defence Research and Development Organisation
02.2005
Education
Master of Business Administration - Finance & IT
IBS University
01.2008
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Bangalore Institute of Technology
Skills
- Agile & SAFe Program Delivery: SAFe Framework (SPC 40, SAFe Agilist 51), Scrum, Kanban, PI Planning, Agile Coaching, Continuous Delivery
- Regulatory Compliance: Open Banking (CDR), CoP, ACCC Compliance
- Program Leadership: Large-Scale IT Program Delivery, Budgeting & Forecasting, Risk Management, Resource Management
- Digital Transformation: Cloud Migration, Legacy Modernization, Mobile App Development, Customer Self-Service Solutions
- Stakeholder Management: Cross-Functional Team Leadership, Vendor Management, Executive Reporting
- Tools & Technologies: Jira (Admin), Confluence, Azure DevOps, SQL, Visio, Balsamiq, AI - Makecom
- Product & Strategy: Lean Product Development, Pragmatic Marketing, User Experience (UX/UI)
- Enthusiastic about AI
Certification
- Certified SPC 4.0 Consultant (Leading & Implementing SAFe)
- Certified SAFe Agilist 5.1
- Certified Scrum Product Owner (Scrum Alliance Agile Training)
- Lean Product and Pragmatic Marketing
Languages
English (Fluent)
Kannada
Hindi
Timeline
Senior Iteration Manager
Bank of Queensland
07.2021 - Current
Senior Iteration Manager
ME Bank
11.2018 - 08.2021
Program Manager – Agile Transformation
Wolters Kluwer APAC
01.2016 - 11.2018
Business Analyst (Contract)
Canon
01.2014 - 02.2014
Agile Business Analyst / Scrum Master
Deloitte Australia
10.2012 - 12.2013
Business Analyst / Project Manager
Deloitte Australia
04.2011 - 09.2012
Senior Program Manager
Aditi Technologies
01.2010 - 12.2010
Business Analyst (Intern)
TATA AMC
02.2008 - 06.2008
Software Engineer
NTT Data Limited
06.2005 - 09.2006
Research Analyst (Intern)
Defence Research and Development Organisation
02.2005
Master of Business Administration - Finance & IT
IBS University
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Bangalore Institute of Technology
Hobbies and Interests
AI Evangelist: Actively involved in exploring and advocating for AI technologies.
Community Leadership: Leader of a community Fashion Show event.
Instagram Hobbyist: Passion project focused on Self-love and Fashion.
City2Surf Runner: Participated in endurance and community running events.
Published Author: Authored two internal papers for Deloitte that were published on intranet
Similar Profiles
Siu Lai Pansy TangSiu Lai Pansy Tang
Customer Relationship Specilist at Bank Of QueenslandCustomer Relationship Specilist at Bank Of Queensland
Meryem KuruMeryem Kuru
Customer Service Consultant at Bank of QueenslandCustomer Service Consultant at Bank of Queensland
Karan KapadiaKaran Kapadia
Lending Specialist at Bank Of QueenslandLending Specialist at Bank Of Queensland
Navnit RajuNavnit Raju
Accounts Manager at EIF International AustraliaAccounts Manager at EIF International Australia
Christopher RayosChristopher Rayos
Volunteer at Wyndham City ChurchVolunteer at Wyndham City Church