Soumaya Frendo
Glenmore Park,Australia
Summary
With years of diverse experience in the workforce, I offer a comprehensive skill set highlighted by exceptional customer service and communication abilities, both in direct interactions and over the phone. My expertise encompasses the use of systems such as SAP, Oracle, and AX, and proficiency in Excel, MS Word, and Outlook, enhancing my professional capabilities. I am adept at working independently with minimal supervision while excelling as an effective team player. My qualifications and professional history consistently reflect a high standard of performance, making me a valuable asset to your company
Overview
21
21
years of professional experience
Work History
Accounts Receivable Clerk
Pace Farm Pty Limited
04.2014 - Current
- Efficiently manage payment receipt and allocation using Microsoft Dynamics AX.
- Oversee major accounts and utilize an online customer portal for quick access to information.
- Reconcile customer statements to maintain financial accuracy.
- Distribute invoices and statements promptly to customers.
- Conduct daily collection calls to optimize Accounts Receivable turnover.
- Perform detailed credit application reviews and execute comprehensive credit checks.
- Facilitate the opening of new accounts.
- Resolve customer queries promptly to enhance client satisfaction.
- Maintain comprehensive and organized customer records and documentation.
- Oversee invoicing processes to ensure timely billing.
- Handle banking operations with accurate attention to detail.
- Organize and maintain filing systems for streamlined information access.
- Generate detailed account reports for sales representatives and management.
- Respond to customer emails promptly and effectively.
- Accurately count cash and receipt to customer accounts.
- Address and resolve customer account issues and discrepancies.
- Integrate systems proficiently using Microsoft Excel and Outlook.
Credit Officer
Coca Cola Amatil
09.2013 - 04.2014
- Excelled in customer service, ensuring client satisfaction and loyalty.
- Managed personal account portfolios independently, optimizing debt recovery.
- Expert in debt collections with proven success in negotiating favorable payment plans.
- Skilled in reconciling accounts, ensuring accurate financial records.
- Conducted proactive inbound/outbound collection calls and email communications with precision.
- Effectively handled and resolved customer disputes and queries.
- Proficient in skip tracing to locate and recover delinquent accounts.
- Performed comprehensive risk assessments to mitigate potential financial losses.
- Collaborated effectively in a team environment, fostering a cooperative workplace.
- Utilized SAP and CRM systems for streamlined operations and data management.
- Proficient in MS Word, Outlook, and Excel, ensuring efficient workflow management.
Credit Officer
BOC Gases
09.2011 - 09.2013
- Expertise in customer service with effective management of personal account ledgers.
- Proficient in debt collections, including negotiating payment plans and account reconciliation.
- Skilled in handling inbound/outbound collection calls, emailing customers, and addressing disputes and queries.
- Experienced in working with predictive dialler systems and conducting skip tracing.
- Competent in risk assessment and thriving in dynamic team environments.
- Investigating customer disputes
- Proficient in SAP systems with advanced knowledge in MS Word and Excel.
Collections Contractor
Macquarie Leasing
01.2011 - 09.2011
- Expertise in negotiating effective payment plans.
- Proficient in handling inbound and outbound calls efficiently.
- Skilled in operating predictive diallers to enhance productivity.
- Experienced in risk assessment for informed decision-making.
- Collaborative team player with a strong focus on collective success.
- Proficient in skip tracing to locate debtors effectively.
- Extensive experience in debt collections with a focus on results.
- Dedicated to providing exceptional customer service.
Credit Officer
Optus Financial Services
10.2007 - 10.2010
- Proficient in written and verbal communication, enhancing negotiation of payment plans.
- Expertise in Microsoft Word, PowerPoint, and Excel, ensuring superior data entry and analysis.
- Consistently exceed key performance indicators (KPIs) in a dynamic team environment.
- Skilled in managing inbound and outbound calls with automated dialler systems.
- Strong risk assessment abilities with extensive experience in debt collections and customer service.
- Familiar with Oracle systems for efficient operations and multitasking.
- Experienced in assessing fraudulent accounts.
Pharmacy Assistant
Auburn Alpha Pharmacy
08.2005 - 10.2007
- Demonstrated exceptional customer service and communication skills in both face-to-face and over-the-phone interactions.
- Efficiently accepted prescriptions and dispensed medications with attention to detail.
- Applied strong retail and sales skills to enhance pharmacy operations.
- Conducted precise stock control procedures to maintain inventory accuracy.
- Expertly merchandised products to optimize space and visibility.
- Performed housekeeping duties to ensure a clean and safe environment.
- Handled cash transactions with accuracy and integrity.
Waitress
Fresh and Delish Cafe
12.2003 - 06.2005
- Delivered exceptional face-to-face customer service.
- Proficient in food preparation and handling.
- Handled cash transactions efficiently and accurately.
- Organized and maintained work areas effectively.
- Collaborated seamlessly within a team environment.
Education
High School Diploma -
Granville South High School
Granville01-2003
Certificate 2 Nail Technology -
Granville Tafe
Granville01-2004
Statement of Attainment Arabic Introductory -
Bankstown Community College
Bankstown01-2008
Skills
Data management
Internal and external communication
Conflict resolution
Analytical and critical thinking
Organization and time management
Microsoft Dynamics AX
Microsoft Word
MS Office
Timeline
Accounts Receivable Clerk
Pace Farm Pty Limited
04.2014 - Current
Credit Officer
Coca Cola Amatil
09.2013 - 04.2014
Credit Officer
BOC Gases
09.2011 - 09.2013
Collections Contractor
Macquarie Leasing
01.2011 - 09.2011
Credit Officer
Optus Financial Services
10.2007 - 10.2010
Pharmacy Assistant
Auburn Alpha Pharmacy
08.2005 - 10.2007
Waitress
Fresh and Delish Cafe
12.2003 - 06.2005
High School Diploma -
Granville South High School
Certificate 2 Nail Technology -
Granville Tafe
Statement of Attainment Arabic Introductory -
Bankstown Community College
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