Summary
Overview
Work History
Education
Skills
Clinical Placement Experience
Additional Information
Languages
References
Timeline
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Soumya Dhaka

Soumya Dhaka

Shailer Park,QLD

Summary

An empathetic speech pathologist graduate with strong interpersonal skills and proficiency in patient assessment, time management and therapy-program design. Talented supporter of individual client growth with progression and improvement at forefront. Patient and methodical therapist with thorough understanding of each step in healing process.

Overview

7
7
years of professional experience

Work History

Practice Manager

Horizon Family Doctors
Forest Lake, QLD
04.2020 - Current
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Developed policies and procedures for effective practice management.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

Medical Receptionist

AVEO Medical Center
Durack, QLD
11.2018 - 03.2020
  • Answered multi-line phone system calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Coordinated patient case history, scheduling, check-in, check-out and payments for billing.

Student Trainee

Heart Care Partners
Auchenflower, QLD
11.2017 - 02.2018
  • Set up equipment to prepare for patient procedures and tests.
  • Assisted in setting performance goals of Heart Care Partners and abided by company's policies and procedures.
  • Assisted physicians in conducting cardiac and peripheral vascular procedures, including pre and post OT electrocardiogram, 24hr holter monitor, stress electrocardiogram.

Receptionist

Electro Guru Ptd Ltd
Springwood, QLD
02.2017 - 12.2017
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Sorted incoming mail and directed to correct personnel each day.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.

Assistant Graphic Designer

The Design Shop
Annerley, QLD
12.2015 - 01.2017
  • Built and maintained strong, productive relationships with stakeholders.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Crew Member

Hungry Jacks
Brisbane CBD, QLD
12.2013 - 05.2014
  • Worked with clients and provided general support under direct supervision of Hungry Jacks. Managed client orders and followed up key actions.
  • Assisted with general financial management tasks including working on counters and handling cash.
  • Had a constant communication with customers including taking critical feedback, orders and helping customer with facilities.

Education

Bachelor of Speech Pathology (honors) - Speech Pathology

University of Queensland
QLD
12.2022

Bachelor of Biomedical Science (Human Physiology) - Biomedical Science

Queensland University of Technology
QLD
12.2018

Skills

  • Caseload Management
  • Treatment Plan Development
  • Ethical Decision Making
  • Understanding & Adhering to Professional standard
  • Strong attention to detail
  • Inquisitive nature to drive improvement
  • Understands medical procedures
  • Telephone etiquette

Clinical Placement Experience

  • UQ Telerehabilitation Fluency Clinic - 52 Hours

UQ TRC had a mixed client base including both paediatric and adult patients, attending clinic for stuttering intervention. Main areas of my clinical experience involved conducting and modelling stuttering modification technique, BERL program, Lidcombe program and speech restructuring strategies. My role also required me to advocate and educate families about speech pathology services in fluency management. I was able to independently handle three clients for the duration of my placement and present my report.

Software Use: Nookal


  • Surgical, Treatment and Rehabilitation Service (STARS) - 250 hours

STARS was an inpatient rehabilitation setting with adults with acquired communication and swallowing disorders. STARS had a very strong interprofessional focus at STARS with various opportunities of joint assessment and therapy sessions with PT , OT , DT and Psychology. Throughout my placement, I was able to conduct thorough initial oromotor assessment, formal assessments of language and motor speech, specifically the Comprehensive Aphasia Test (CAT), Frenchay Dysarthria Assessment, PALPA, assessment of Intelligibility of Dysarthric Speech, ABA, patient centered and quality of life outcome measures, evidence based therapy approaches to communication disorders.

Software Use: ieMR


  • CYMHS - Ipswich and Goodna - 235 hours

During my placement at CYMHS my responsibilities included administration and interpretation of CELF-5 and SDLT-E, Social communication therapy (group sessions for teens - PEERS program), developing and presenting social stories, report writing and feedback to client, coordinating with different professionals and participating in multidisciplinary discussions about cases

Software Use: CIMHA


  • UQ Villanova School Clinic - 52 hours

UQ clinic at Villanova school presented me with an opportunity to co-ordinate with school staff, families and other speech pathology students. Throughout my placement, I was able to independently set goals, plan intervention and assessment for five clients. At the end of the placement, I was also able to conduct family interviews, present assessment reports and advocate for speech pathology services.


  • AVEO Durack (UQ Health Care), AEIOU - Gold Coast - 7 hours and Koolyangarra Early Learning Centre

In first year, I was able to observe above clinics to understand the clinic procedures, management and caseload prioritisation. I was also able to conduct case history interviews and build client- clinician rapport.


Additional Information

  • QLD Driver's License Holder (Open)
  • Blue Card Holder
  • Non-certified member of SPA (student membership)


Languages

English
Native or Bilingual
Hindi
Native or Bilingual

References

Caitlin Fraser

STARS – Clinical Educator
Contact Detail: caitlin.fraser@health.qld.gov.au


Dr Behnood Shahi

Horizon Family Doctors
Contact Detail: 0416 399 328

Timeline

Practice Manager

Horizon Family Doctors
04.2020 - Current

Medical Receptionist

AVEO Medical Center
11.2018 - 03.2020

Student Trainee

Heart Care Partners
11.2017 - 02.2018

Receptionist

Electro Guru Ptd Ltd
02.2017 - 12.2017

Assistant Graphic Designer

The Design Shop
12.2015 - 01.2017

Crew Member

Hungry Jacks
12.2013 - 05.2014

Bachelor of Speech Pathology (honors) - Speech Pathology

University of Queensland

Bachelor of Biomedical Science (Human Physiology) - Biomedical Science

Queensland University of Technology
Soumya Dhaka