SOUMYA NELAMANCHA
CARNIEGE,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Customer Service Representative
DNA
Melbourne, VIC
05.2023 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Picker Packer
Australia Post
ROWVILLE, VIC
07.2021 - 05.2023
- Protected materials for transport by correctly packaging products in boxes and crates.
- Pulled orders quickly to maintain demanding productivity goals.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Warehouse Worker
Darrell lea
Rowville, VIC
12.2019 - 06.2021
- Working on a process line
- Labelling
- Food manufacturing
- RF scanning
- Packing various products on a process line
- Labouring
- Quality checking
- Handling Machines
- Maintaining a clean working environment
Education
Master of Science - Computer Networking
Victoria Unioversity
Melbourne, VIC 02.2020 - 05.2021
Bachelor of Science - Computer Engineering
JNTU HYDERABAD
WARANGAL, INDIA 06.2014 - 05.2018
Skills
Report preparation
undefinedCertification
ACE - Adobe Certified Expert, Photoshop
Timeline
Customer Service Representative
DNA
05.2023 - Current
ACE - Adobe Certified Expert, Photoshop
05-2023
Picker Packer
Australia Post
07.2021 - 05.2023
Master of Science - Computer Networking
Victoria Unioversity
02.2020 - 05.2021
Warehouse Worker
Darrell lea
12.2019 - 06.2021
MCAS - Microsoft Certified Application Specialist
06-2018
Bachelor of Science - Computer Engineering
JNTU HYDERABAD
06.2014 - 05.2018
Similar Profiles
Misty PackardMisty Packard
C.N.A at DNAC.N.A at DNA
Andrew MonfortonAndrew Monforton
Electrician at Dna ElectricElectrician at Dna Electric
Shaun FrancikShaun Francik
Account Liaison at Integrated DNA TechnologiesAccount Liaison at Integrated DNA Technologies