SOUMYA NELAMANCHA
CARNIEGE,VIC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Customer Service Representative
DNA
Melbourne , VIC
2023.05 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Picker Packer
Australia Post
ROWVILLE , VIC
2021.07 - 2023.05
- Protected materials for transport by correctly packaging products in boxes and crates.
- Pulled orders quickly to maintain demanding productivity goals.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
Warehouse Worker
Darrell lea
Rowville , VIC
2019.12 - 2021.06
- Working on a process line
- Labelling
- Food manufacturing
- RF scanning
- Packing various products on a process line
- Labouring
- Quality checking
- Handling Machines
- Maintaining a clean working environment
Education
Master of Science - Computer Networking
Victoria Unioversity
Melbourne, VIC 2020.02 - 2021.05
Bachelor of Science - Computer Engineering
JNTU HYDERABAD
WARANGAL, INDIA 2014.06 - 2018.05
Skills
Report preparation
undefinedCertification
ACE - Adobe Certified Expert, Photoshop
Timeline
Customer Service Representative
DNA
2023.05 - Current
ACE - Adobe Certified Expert, Photoshop
2023-05
Picker Packer
Australia Post
2021.07 - 2023.05
Master of Science - Computer Networking
Victoria Unioversity
2020.02 - 2021.05
Warehouse Worker
Darrell lea
2019.12 - 2021.06
MCAS - Microsoft Certified Application Specialist
2018-06
Bachelor of Science - Computer Engineering
JNTU HYDERABAD
2014.06 - 2018.05
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