Hi, I’m
Sourav Sourav
Melbourne,VIC
Summary
Diligent Customer Experience professional successful at satisfying all types of customers with creative and knowledgeable solutions. Lead team of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
years of professional experience
Work History
Europecar Australiamelbourne , Victoria
Ready Return Officer
02.2019 - Current
Job overview
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
- Provided basic technical support for clients on wide range of [Type] company products.
Education
Holmes Institute Melbourne
Master of Professional Accounting from Accounting And Business Management
07.2020
Holmes InstitutesMebourne
MBA from Accounting
07.2020
University Overview
- Coursework in [
Doon Business SchoolIndia
MBA from Marketing
06.2017
University Overview
- Minored in [Accounting]
Kurukshetra UniversityIndia
BBA from Business Administration And Management
06.2015
Skills
- Documentation and reporting
- Service recommendations
- Receiving support
- Training development aptitude
- Multi-line phone talent
- Complaint resolution
- Inbound and outbound calling
- Payment processing
- Sales expertise
- Report preparation
- Staff education and training
- Retail store support
Timeline
Ready Return Officer
Europecar Australia
02.2019 - Current
Holmes Institute
Master of Professional Accounting from Accounting And Business Management
Holmes Institutes
MBA from Accounting
Doon Business School
MBA from Marketing
Kurukshetra University
BBA from Business Administration And Management
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