Sourav Adhikari
South Plympton,Australia
Summary
Experienced hospitality professional with a background in night management, food and beverage service, and housekeeping. Skilled in guest relations, operational management, and maintaining high standards of service in various hotel settings.
Overview
8
8
years of professional experience
Work History
Night Manager
Stamford Plaza Adelaide
Adelaide, Australia
01.2023 - Current
- Directing and overseeing reception, room service housekeeping activities
- Observing liquor, gaming and other laws and regulations
- Ensuring compliance with OHS regulations
- Handling guest complaints and resolving issues in an efficient and professional manner
- Responsible for the overall operations in the hotel during night shifts
- Resolved customer complaints in a professional and timely manner
Assistant Night Manager
Stamford Plaza Adelaide
Adelaide, Australia
09.2022 - 01.2023
- Completing and complying with all end of day policies & procedures
- Assist late night check in and check outs at reception
- Complete the System roll over to the next day and generate relevant reports for distribution
- Carry out regular night audit process of double checking and balancing transactions
- Carry out duties assigned by the Night manager or the company
Night Auditor
Stamford Plaza Adelaide
Adelaide, Australia
03.2022 - 09.2022
- Assist late night check in and check outs at reception
- Carry out regular night audit process of double checking and balancing transactions
- Carry out duties assigned by the Night manager or the company
- Generate and distribute daily reports for front office operations
- Assist with late night in room dining orders
Food & Beverage Attendant (In-room Dining)
Eos by Skycity
Adelaide, Australia
03.2021 - 09.2021
- Delivering food order
- Maintain hygiene
- Explaining guests query regarding foods
- Assisting supervisors and manager in staffing
Food & Beverage Attendant (In-Room Dining)
Westin Perth
Perth, Australia
11.2019 - 03.2021
- Communicate politely and professionally with guests
- Practice safe food handling
- Maintain workplace hygiene
Night Auditor
Crown Metropol Perth
Perth, Australia
12.2018 - 09.2019
- Checking in guests and handling their overnight requests
- Handling end-of-day bookkeeping, auditing and account reconciliation
- Complete all EOD tasks and ensure other departments have done the same
Food & Beverage Attendant (In-Room Dining)
Mayfair Hotel
Adelaide, Australia
06.2017 - 12.2018
- Taking food orders and posting it through micros
- Setting up trolleys and delivering the food to the guest rooms
- Practicing basic food hygiene procedures
Education
Bachelor of International Hotel Management - Swiss Hotel Association, International Hospitality Revenue Management, Managing International Guests Expectations, Corporate Social Responsibility & Community Engagement, Managing International Business Strategy, International Hotel Brand Management
International College of Hotel Management
Adelaide, AU09.2019
Higher Diploma in Restaurant and Hospitality Management - Food and Beverage control, Corporate English, Financial Accounting, Information Technology Application, Economics, Sales and Marketing, Business Statistics and research, Event and Convention Management, Organizational Behavior, German Language Studies - II
Global Academy of Tourism and Hospitality Education (GATE)
Kathmandu, NP10.2016
Skills
- Guest Relations
- Night Auditing
- Operational Management
- Food Service
- Housekeeping
- Complaint Resolution
- Regulatory compliance
- Team Leadership
- Financial reporting
- Customer Service
Languages
- English, Native
- Nepalese, Native
References
- Phillip Zhu, Asst. Front Office Manager, Stamford Plaza Adelaide, philippezhu@stamford.com.au, 0487364855
- Prestige Acharya, Asst. Night Manager, Stamford Plaza Adelaide, prestigeacharya@stamford.com.au, 0416282580
Timeline
Night Manager
Stamford Plaza Adelaide
01.2023 - Current
Assistant Night Manager
Stamford Plaza Adelaide
09.2022 - 01.2023
Night Auditor
Stamford Plaza Adelaide
03.2022 - 09.2022
Food & Beverage Attendant (In-room Dining)
Eos by Skycity
03.2021 - 09.2021
Food & Beverage Attendant (In-Room Dining)
Westin Perth
11.2019 - 03.2021
Night Auditor
Crown Metropol Perth
12.2018 - 09.2019
Food & Beverage Attendant (In-Room Dining)
Mayfair Hotel
06.2017 - 12.2018
Bachelor of International Hotel Management - Swiss Hotel Association, International Hospitality Revenue Management, Managing International Guests Expectations, Corporate Social Responsibility & Community Engagement, Managing International Business Strategy, International Hotel Brand Management
International College of Hotel Management
Higher Diploma in Restaurant and Hospitality Management - Food and Beverage control, Corporate English, Financial Accounting, Information Technology Application, Economics, Sales and Marketing, Business Statistics and research, Event and Convention Management, Organizational Behavior, German Language Studies - II
Global Academy of Tourism and Hospitality Education (GATE)
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