SOURAV Kapoor

• Main role driving high reach.
• Picked stock according to order sheets and prepared for transport.
• Received and checked incoming goods for damage and discrepancies with paperwork.
• Restocked shelves and helped customers locate desired items.
• Operated equipment such as hand trucks, pallet jacks and forklifts on daily basis.
• Updated computer tracking software using scanners and manual entry methods.
• Managed inventory control,
• Ensure that the work area is clean and tidy.
• Adherence to DHL safety Policies & Procedures including hazard awareness.

• Maintained clean and orderly work station.
• Maintained inventory of all saleable items.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
• Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
• Trained new personnel regarding company operations, policies and services.
• Delivered prompt service to prioritize customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.
• Maintained machinery to prevent overloads and avoid malfunctions.
• Troubleshot production issues and provided timely solutions.
• Broke down, cleaned, and sanitized work stations at end of shift.
• Adhered to company safety policies and procedures for proper food safety and sanitation.
• Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
• Operated forklift in compliance with OSHA guidelines and organizational policies.

• Monitored inventory levels in stockrooms and alerted management to any discrepancies.
• Unloaded, sorted and stocked merchandise according to store layout and product placement.
• Maintained effective team member communication.
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Answered customer questions and provided detailed product information.
• Helped customers locate desired items and transfer oversized items to vehicles.
• Greeted customers and directed to requested products.
• Picked and packed order items.
• Kept work areas neat, clean and free from debris.
• Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Sales & Financial Management

• Achieved sales targets and managed financial budgets for the store.
• Analyzed sales data to identify trends and inform decision-making.
• Managed inventory levels, including ordering, stock control, and loss prevention.
• Implemented marketing strategies to increase customer engagement and sales.

Team Leadership & Development

• Recruited, trained, and mentored staff to improve performance and foster a positive work environment.
• Developed and implemented employee training programs focused on product knowledge and customer service.
• Scheduled shifts, managed performance reviews, and provided ongoing staff development.
• Motivated the team to meet sales goals and deliver exceptional customer service.

Store Operations & Visuals

• Ensured compliance with brand standards for store cleanliness, organization, and visual merchandising.
• Managed the implementation of new promotions, product launches, and visual displays.
• Oversaw daily store operations and day-to-day administrative tasks.
• Ensured store security and implemented safety and health regulations.

Customer Experience

• Delivered and promoted excellent customer service through team leadership.
• Resolved customer inquiries, complaints, and feedback effectively.
• Implemented strategies to enhance overall customer satisfaction.